Nyrie Jones
Brooklyn,NY
Summary
Dynamic leader with expertise in staff management and development at Physique Swimming. Excelled in enhancing customer service excellence and optimizing scheduling techniques. Spearheaded process improvement initiatives, achieving a 20% increase in client satisfaction. Proficient in Google Drive, fostering effective communication and collaboration. Recognized for problem-solving skills and conflict resolution methods, driving team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Physique Swimming
05.2023 - Current
- Cultivated performance-driven culture focused on accountability and team success.
- Oversaw daily operations and ensured smooth facility management at swim training center.
- Coordinated staff schedules and managed training sessions for swim instructors.
- Developed and implemented customer service protocols to enhance client satisfaction.
- Assisted in budget planning and resource allocation for swimming programs.
- Trained new employees on operational procedures and safety standards at the facility.
- Monitored inventory levels and ordered supplies for swim classes and events.
- Facilitated communication between management, staff, and clients to resolve issues promptly.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Collaborated with other departments within the organization to coordinate projects.
- Managed employee schedules aligned with tasks and goals across facilities.
- Trained and hired new employees to meet company standards.
- Structured customer pricing based on needs and services, enhancing loyalty through targeted promotions.
- Maintained computer databases and physical filing systems for efficient information management.
- Engaged team members through daily updates and monthly meetings to gather feedback and communicate policies.
Facility Supervisor
Physique Swimming
07.2014 - 05.2020
- Executed administrative tasks, including answering phone calls and scheduling meetings with new employees and prospective clients.
- Managed equipment inventory, ensuring all tools were available and functional.
- Collected and analyzed data from clients and employees for monthly quality service meetings.
- Facilitated discussions on improvement opportunities and employee needs during monthly meetings.
- Coordinated schedules for swim classes, optimizing usage of pool spaces.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Assisted in developing staff training programs focused on customer service skills.
- Enforced facility policies promoting a safe and welcoming environment for patrons.
- Supervised staff members responsible for cleaning, security, landscaping, and general facility upkeep.
- Conducted regular inspections of the facility to identify potential safety hazards or needed repairs.
- Ensured compliance with all applicable laws, regulations, and policies related to building operations.
Lifeguard – Deck Attendant
Physique Swimming
07.2012 - 07.2014
- Oversaw multiple facilities for clients and instructors for lessons.
- Monitored swimming areas to ensure safety for all patrons.
- Enforced pool rules and regulations to maintain a safe environment.
- Provided first aid and emergency assistance to injured swimmers.
- Educated patrons on water safety practices and proper swimming techniques.
- Conducted regular safety drills to prepare for emergencies.
- Responded promptly to incidents, ensuring quick resolution and care.
- Tracked attendance of clients and instructors during open pool hours.
- Ensured safety by maintaining pool chemicals and temperature.
- Sustained Lifeguard and CPR certification throughout employment.
Skills
- Staff management and development
- Budget planning and allocation
- Customer service excellence
- Inventory control and management
- Safety compliance standards
- Facility operations oversight
- Team building strategies
- Scheduling optimization techniques
- Problem-solving skills
- Conflict resolution methods
- Google Drive proficiency
- Client relations management
- Effective communication skills
- Training development programs
- Quality assurance processes
- Process improvement initiatives
Certification
- American Red Cross Lifeguard
- CPR & AED
- Water Safety Instructor
- NYS Aquatics Director
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant General Manager
Physique Swimming
05.2023 - Current
Facility Supervisor
Physique Swimming
07.2014 - 05.2020
Lifeguard – Deck Attendant
Physique Swimming
07.2012 - 07.2014