Nyriel Benton
Baytown,TX
Summary
Accomplished Office Manager with a proven track record at Sierra's Tire Shop, excelling in customer service and office administration. Demonstrated expertise in maintaining confidentiality, enhancing team productivity, and streamlining operations. Skilled in reconciling financial records and fostering positive customer relations, showcasing exceptional organizational skills and a results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Sierra's Tire Shop
09.2022 - 07.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Insurance Agent
MC Essential Serices Inc
08.2019 - 09.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educate customers on each type of insurance coverage and make recommendations based on their needs.
Intern
Halliburton
09.2018 - 08.2019
- Managing and maintaining a sales customer contact database of more than 30,000 contacts, and ensuring that all data is current.
- Researching companies and contacts on LinkedIn, Hoovers, and other sources to verify information.
- Gathering market data and research for specific North America.
- Auditing marketing collateral on Landmark website to evaluate which pieces of literature need to be updated.
Office Assistant
Melina Insurance Services
06.2017 - 12.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
North Forest High School
Houston, TX06.2019
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Certification
- P&C License - (2450418)
- Life & Health -(2450418)
- Notary Public
Timeline
Office Manager
Sierra's Tire Shop
09.2022 - 07.2024
Insurance Agent
MC Essential Serices Inc
08.2019 - 09.2022
Intern
Halliburton
09.2018 - 08.2019
Office Assistant
Melina Insurance Services
06.2017 - 12.2018
High School Diploma -
North Forest High School
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