Hi, I’m
Nyrita Ashley
CCR
Independence,MO
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Experienced customer service representative skilled in identifying and addressing customer needs, consistently delivering effective solutions. Committed to providing high-quality customer care that generates positive outcomes for the company. Possessing a personable and professional demeanor, thrives under pressure, and maintains a motivated and energetic approach to work.
Overview
18
years of professional experience
1
Certification
Work History
God Got Me LLC
Owner
06.2018 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Quest Diagnostics
Customer Service Representative
02.2023 - 05.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on customer needs.
Preferred Wealth Financial
Data Entry Specialist
10.2020 - 02.2023
Job overview
- Seasonal
- Open & Closed the building
- Took Inbound Calls
- Data Entry & Triage all applications
- Walked clients through filling out Applications
- Sent clients secured Links to send sensitize documents
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
Heart to Heart
PAP Counselor
11.2020 - 01.2021
Job overview
- Took inbound calls & answer questions regarding application, medication coverage and refills
- MADE OUTBOUND CALLS TO PATIENTS TO UPDATE THEM ON THE STATUS OF APPLICATION
- Called doctor office TO GET PERTINENT INFORMATION
- Data Entry & Triage ALL PATIENTS applications
- ( Aerotek )
CVS Caremark
Benefits Specialist
10.2019 - 10.2020
Job overview
- Assisted members with their pharmacy benefit plan
- Took inbound calls & answer questions regarding prescription insurance, medication coverage and mail order prescriptions
- Called doctor office and Prior Authorization team to assist the member with specific needs
H&R Block Headquarters
Senior Support Specialist
10.2006 - 10.2019
Job overview
- To Handle Executive Cases in a timely manner
- Provide technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information
- Interpret client's needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions
- Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction
- Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions
- Use software solutions and computer systems to accurately document and track client needs
- Adapt to changes in user demands, work environment, and changes to processes or requirements
- Maintain a technical working knowledge of products supported by the company
- Monitor pending claims for needed information and coordinate with field associates and management to ensure claims are processed within the department service level agreement
- Perform detailed review of claim information and notes to ensure consistency and uniformity with company policies
- Exercise independent decision making in processing refund & Penalty & Interest claims
- Support field associates & management by serving as a liaison between them and other business units
- Actively provide support and feedback regarding department policies, processes & guidelines, Other duties as assigned
Burlington Coat Factory
Customer Service Supervisor
06.2018 - 04.2019
Job overview
- Count down registers
- Supervise Front Line
- Assist Customers via phone or in the store with any issue
- Process Layaways In & Out of system
- Facing all
- Authorizing Returns & Discounts
- Responsible for recruiting, screening, interviewing, placing, and training workers for their department
- July12,2018 - Sales Support
Centinex
Approval & Authorization Representative
04.2015 - 10.2015
Job overview
- Makes appointments for beneficiaries using the CHCS/Appointing module for primary and specialty care in accordance with VA appointing guidelines
- Responds to inquiries from beneficiaries and providers regarding specific aspects of the VA program
- Information and assistance includes referrals, authorizations, and the location
- Takes appropriate measures to comply with HIPAA regulations to protect privacy
- In line with procedures
- Documents all communications involving beneficiary and provider contacts
- Coordinates complete resolution of service issues by interfacing with other departments
- Researches and enters complex referral requests into medical management system
- Assesses faxed documents, to ensure appropriate entry into the medical management SYSTEM
Education
Central High SchoolKansas City, MO
Diploma
05.1991
Skills
- Desktop Support
- Triage
- Troubleshooting
- Critical thinking
- Active listening
- Customer service
- HIPAA compliance
- Call center experience
- Patient confidentiality
Assessments
- Technical support: Customer situations — Proficient
- March2021
- Responding to technical support situations with sensitivity
- Full results: Proficient
- Customer focus & orientation — Expert
- Responding to customer situations with sensitivity
- Full results: Expert
- Customer service fit — Proficient
- Measures the traits that are important for success for customer service roles
- Case management & social work — Proficient
- February2021
- Prioritizing case tasks, gathering information, and providing services without judgment
- Sales skills — Proficient
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Certification
HIPPIA
Languages
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekCareer advancementSoftware
MICRO Soft word
Interests
Health & Wellness
Problem Solving
Volunteering
Personal Development & reading about communication skills
Websites
Timeline
Customer Service Representative
Quest Diagnostics
02.2023 - 05.2024
PAP Counselor
Heart to Heart
11.2020 - 01.2021
Data Entry Specialist
Preferred Wealth Financial
10.2020 - 02.2023
Benefits Specialist
CVS Caremark
10.2019 - 10.2020
Owner
God Got Me LLC
06.2018 - Current
Customer Service Supervisor
Burlington Coat Factory
06.2018 - 04.2019
Approval & Authorization Representative
Centinex
04.2015 - 10.2015
Senior Support Specialist
H&R Block Headquarters
10.2006 - 10.2019
Central High School
Diploma
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