Nysahn Williams
Dallas,TX
Summary
Analytical, organized, and detail-oriented developer with extensive expertise in enterprise applications. Recognized for a collaborative approach and ownership mentality, consistently delivering high-quality strategic solutions that effectively resolve challenges and drive business growth. Proven ability to leverage technical skills and innovative thinking to enhance operational efficiency and support organizational objectives. Committed to fostering teamwork and continuous improvement in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Replenishment Associate
Medline Industries, Inc
12.2024 - Current
- Analyzed inventory data and implemented adjustments to maintain efficient restocking processes for medical supplies.
- Facilitated teamwork to streamline processes and improve efficiency within warehouse operations.
- Evaluated and maintained inventory management systems to facilitate effective tracking of product availability and efficient stock level control.
- Engaged with suppliers to streamline logistics and maintain consistent material supply.
- Managed inventory selection and preparation of medical supply orders for distribution and receipt in warehouse.
- Deployed advanced RF technology to optimize ticket and location scanning, improving efficiency in product picking and receiving.
- Achieved high product quality through effective management of quality control protocols. Improved defect detection rates by implementing systematic review processes. Elevated customer satisfaction by maintaining strict adherence to quality standards.
Operations Developer
Pacific Rail Services
02.2022 - 05.2024
- Research, development, and implementation of application, database, and interface using multiple platforms provided for rail services
- Develop existing tools and platforms to utilize for automation testing
- Work with cross functional teams within information services to ensure the project impact successfully
- Customizing elements of the system, adjusting the user interface, usability and updating the best practices to meet the needs of the organization
- Designing and constructing a system that integrates various business processes and functions into a unified platform
- Analyzing ideas and functional requirements to design strategy
- Working in collaboration with others to identify and address the issues by implementing viable technical solution
Load Planner
Pacific Rail Services
05.2020 - 02.2022
- Develop and implement load plans to maximize efficiency and minimize delay
- Coordinate with operations and dispatch teams to ensure accurate and timely loading and unloading of freight
- Utilize logistics software to plan and optimize load configurations
- Resolve any issues related to load planning and make adjustments as needed
- Maintain accurate records of freight movements and load plans
- Perform regular audits to ensure adherence to load planning procedures and safety standards
Customer Care Repair Lead
Verizon
01.2005 - 04.2020
- Supervise and support the customer care, billing, and repair team, ensuring adherence to company policies and procedures.
- Monitor and analyze customer interactions to identify areas for improvement.
- Develop and implement training programs to enhance team skills and performance.
- Handle escalated customer issues and provide effective resolutions.
- Collaborate with other departments to streamline processes and improve service delivery.
- Track and report on billing, repair, and team performance metrics, providing management insights.
- Stay updated on industry trends and best practices in customer service, billing and finance, and repair and technical support.
- Foster a positive and productive work environment, encouraging teamwork and collaboration.
- Monitor billing and repair operations to identify and resolve discrepancies, inefficiencies, and issues.
- Collaborate with finance and customer service teams to address billing inquiries and resolve disputes.
- Implement and maintain repair and billing policies and procedures to ensure quality, compliance, and efficiency.
- Collaborate with technical teams and other departments to address repair needs and improve processes.
Education
No Degree -
El Centro College
Dallas, Texas, TX06-1993
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Hillcrest High School
05.1990
Skills
- Strong written communication
- Application developer
- Strategic issue analysis
- Strategic leadership
- Cross-functional teamwork
- Customer assistance skills
- Adept at promoting effective dialogue
- Logical reasoning
- Thorough review skills
- Collaborative negotiation techniques
Timeline
Replenishment Associate
Medline Industries, Inc
12.2024 - Current
Operations Developer
Pacific Rail Services
02.2022 - 05.2024
Load Planner
Pacific Rail Services
05.2020 - 02.2022
Customer Care Repair Lead
Verizon
01.2005 - 04.2020
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Hillcrest High School
No Degree -
El Centro College