Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nysha Marcelino

Brooklyn,NY

Summary

Dynamic customer service professional with a proven track record at Sweet Occasions Bakery, enhancing customer retention through exceptional engagement and effective complaint handling. Skilled in navigating complex situations, I foster strong relationships while ensuring adherence to company policies, contributing to a positive client experience and organizational success.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Sweet Occasions Bakery
New York, NY
10.2023 - Current
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Childcare Assistant

Little Friends Child Care
Queens, NY
03.2021 - 09.2023
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.

Receptionist

Daniel Taylor Group
Queens
03.2020 - 06.2021

Education

Microsoft Office Specialist -

John Jay High School
Dominican Republic
06.2018

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Executive

Sweet Occasions Bakery
10.2023 - Current

Childcare Assistant

Little Friends Child Care
03.2021 - 09.2023

Receptionist

Daniel Taylor Group
03.2020 - 06.2021

Microsoft Office Specialist -

John Jay High School