Nysha Thompson-Walker
Davison,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Admissions Coordinator
Heartland Home Health And Hospice
11.2015 - Current
- Internal customer service: Responsible for coordinating our referral to admission process for home health, hospice, and infusion patients
- Assist in patient admission process based on federal and state laws.
- Provides administrative support to our admissions team to ensure all eligible patients receive care, barriers to admissions are addressed and resolved
- Confirms all insurance benefits that meets our standards of admissions as dictated by policy.
- Interactions with patients, account liaisons, primary care physicians, nursing facilities and staff on the well being of their care
- Day to day conference calls with our team to discuss pending and current patients
- Verifying insurance coverage, initiating prior authorizations, and data entry.
Medical Records Specialist
Hometown Home Healthcare And Hospice
11.2014 - 11.2015
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Assisted our Intake Department with completing referrals, contacting Physicians, and verifying medical insurance.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Customer Service Representative
PharMerica
06.2012 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled inbound calls from customers, and/or facility personnel in order to maintain consistent flow of medication to patients.
- Resolved customer problems and notifies appropriate parties of what actions have or need to be taken.
- Marketed programs to facility management, such as ViewMasterRx, RxNow, and EZMar programs.
- Conducted out-bound calls for consolidating pharmacies and new businesses
Education
Associate of Business Administration - Business Administration And Management
Davenport University
Flint, MI06.2023
High School Diploma -
Northwestern Community High School
Flint, MI06.1999
Skills
- Registration Processing
- Well-Versed in Insurance
- Reminder Calls
- Improve Faculty Performance
- Customer Inquiries
- Process Management
- Staff Leadership and Direction
- Clerical Support
Additional Information
- Proficient with State of Michigan Secretary of State information, with acknowledgement in state and federal laws.
- Training within the State of Michigan, as a previous Secretary of State worker.
Timeline
Admissions Coordinator
Heartland Home Health And Hospice
11.2015 - Current
Medical Records Specialist
Hometown Home Healthcare And Hospice
11.2014 - 11.2015
Customer Service Representative
PharMerica
06.2012 - 10.2014
Associate of Business Administration - Business Administration And Management
Davenport University
High School Diploma -
Northwestern Community High School
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