Nysha Washington
Wichita
Summary
A versatile and adaptable professional with a broad range of experience across multiple industries. Known for quickly learning new skills, thriving in dynamic environments, and contributing to teams in various roles. While my career path has involved working in different positions and settings, I have consistently demonstrated strong skills, such as communication, problem-solving, customer service, and etc. My ability to adapt to new challenges, work independently, and deliver results makes me well-suited to fast-paced and evolving work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Eye Technician
THE EYE STUDIO
08.2024 - 12.2024
- Eye Technician
- Insurance verification specialist
- I work closely with the Optometrist. Conduct basic vision tests, including measuring visual acuity using snellen chart.
- Used equipment like autorefractors, tonometers (to measure intraocular pressure), and optical coherence tomography (OCT) machines to gather patient data.
- Record patient histories, including any vision problems, family medical history, or symptoms related to eye health.
- Ask relevant questions about medications or conditions that might affect eye health (e.g., diabetes).
- Update patient files with accurate and timely information to ensure a smooth workflow for both the technician and the optometrist.
- Assist with contact lens fittings, including teaching patients how to insert, remove, and care for their lenses.
Optician
GRENE VISION GROUP
12.2023 - 08.2024
- Optician
- Insurance Verification specialist
- Eyewear fitting and dispensing
- Help patients select appropriate lenses based on their prescription and specific needs.
- Place orders for glasses with lens labs, ensuring the correct prescription and specifications are communicated.
- Advise patients on eye health and eyewear care, helping them understand their prescription, lens options, and proper maintenance.
- Inform patients about insurance coverage and benefits related to eyewear, including what their plan covers for glasses or contacts.
- Provide excellent customer service by answering questions about products, fitting, and pricing.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Childcare Provider
Kids Corner Childcare
01.2021 - 11.2023
- Provide a safe, secure environment for children to play, learn, and grow, ensuring their well-being at all times.
- Supervise children during activities.
- Follow individual care plans, including any special instructions regarding health, behavior, or developmental needs.
- Provide emotional support and comfort to children, helping them feel safe and valued.
- Administer first aid when necessary, and have an emergency plan in place for accidents, natural disasters, or other urgent situations.
- Keep records of health and safety incidents, including accidents or illnesses, and report any issues to parents promptly.
- Maintain open communication with parents through daily updates, either through notes, calls, or meetings, regarding their child’s activities, behavior, meals, and progress.
- Keep detailed records of children's daily activities, nap times, meals, and any health-related concerns.
- Track payments, invoices, and receipts for services rendered and maintain accurate financial records for tax purposes.
- Create and manage contracts with parents outlining care expectations, payment schedules, and policies.
- Set your rates and manage billing: Determine pricing for services, including hourly or daily rates, and handle invoicing and payment collection.
Receptionist/Eye Technician
Kessler Eye Care - Wichita
03.2019 - 05.2021
- Receptionist/Eye technician
- Insurance verification specialist
- Schedule, reschedule, or cancel appointments for eye exams, consultations, or follow-up visits based on the doctor’s availability and patient preferences.
- Verify and update patient information, including insurance details, contact information, and medical history.
- Collect necessary forms or consent documents, including consent for treatment, HIPAA forms, or medical history questionnaires.
- Discuss and process payments for services rendered, including co-pays, deductibles, or outstanding balances, and assist patients with understanding their bills.
- Answer incoming phone calls and direct them to the appropriate department or person.
- Respond to inquiries about office hours, services, or eye care-related questions
- Maintain office supplies and inventory by ordering needed materials like forms, stationery, and patient brochures.
Customer Service Call Center Supervisor
Capital One
03.2017 - 02.2019
- Supervisor - Customer Service Center
- Supervise and support a team of customer service representatives (CSRs), ensuring they provide excellent service and meet performance goals.
- Provide coaching and feedback to team members to improve performance, address concerns, and maintain a high standard of customer service.
- Monitor call center metrics such as call volume, response times, customer satisfaction (CSAT), first-call resolution, and other KPIs.
- Generate and analyze performance reports, using data to identify areas for improvement and implement action plans to address them.
- Organize ongoing training and development opportunities for team members to keep them informed about product updates, new services, and evolving customer service practices.
- Handle escalated customer issues that cannot be resolved by agents, ensuring quick and satisfactory resolution.
Education
No Degree - Cyber Security
DeVry University
Online12-2027
AAPC Certification - Medical Billing & Coding
Wichita Technical Institute
Wichita, KS03.2024
High School Diploma -
Northwest High School
Wichita, KS05.2017
Skills
- Organization skills
- Multitasking
- Customer Support
- Receptionist/Front Desk
- Phone Etiquette
- Scheduling
- Insurance Verification
- Microsoft Skills
- Medical Records
- Medical Office Experience
- Medical Billing/Coding
- Child Supervision
- Medical terminology
- Patient care
- HIPAA
- EHR/EMR systems
- Optical experience
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
- AAPC Fellow Recognition Program– American Academy of Professional Coders(AAPC).
- CPR and First Aid Certification, 02/01/24, 02/01/26
- Infant/Toddler Caregiver Certification - Program for Infant/Toddler Care (PITC).
- Certified Childcare Professional (CCP) - National Early Childhood Program Accreditation.
Timeline
Eye Technician
THE EYE STUDIO
08.2024 - 12.2024
Optician
GRENE VISION GROUP
12.2023 - 08.2024
Childcare Provider
Kids Corner Childcare
01.2021 - 11.2023
Receptionist/Eye Technician
Kessler Eye Care - Wichita
03.2019 - 05.2021
Customer Service Call Center Supervisor
Capital One
03.2017 - 02.2019
No Degree - Cyber Security
DeVry University
AAPC Certification - Medical Billing & Coding
Wichita Technical Institute
High School Diploma -
Northwest High School
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