Nyshae Freeman
Management
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
14
14
years of professional experience
Work History
Manager
Family Thrift Stores
Atlanta, GA
01.2009 - 03.2017
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cleaner
Knights Cleaning
Daytona Beach, FL
07.2017 - 06.2023
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Cleaning Supervisor
Oceanwalk Shops
Daytona Beach, FL
07.2017 - 11.2020
- Completed schedules, shift reports, and other business documentation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Atlanta Metro Church
Atlanta, GA05.1996
Skills
- Closet Detailing
- Interior and Exterior Cleaning
- New Employee Training
- Health and Safety Compliance
- Chemical Handling Safety
- Customer Service
- Special Requests
- Furniture Arrangements
- Commercial Construction
Timeline
Cleaner
Knights Cleaning
07.2017 - 06.2023
Cleaning Supervisor
Oceanwalk Shops
07.2017 - 11.2020
Manager
Family Thrift Stores
01.2009 - 03.2017
High School Diploma -
Atlanta Metro Church
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