Nyshalik Melvin
Trenton,NJ
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Security Guard Supervisor
Motivated Security Services
02.2020 - Current
- Monitors student conduct during and between assigned periods and at student events (e.g
- Lunch room, classrooms, detention, dances, home games, 'time outs,' etc.) for purpose of ensuring student compliance with established guidelines, maintaining safe and positive learning environment, and secure facility
- Patrols school facilities (e.g
- Grounds, roads, buildings, adjacent areas, parking lots, etc.) for purpose of providing visibility, maintaining security and deterring criminal activities
- Detects, investigates and reports unauthorized or suspicious persons, vehicles and activities
- Provides traffic and parking control for purpose of maintaining efficient traffic flow and use of parking lots
- Work with school administration, faculty, security, and local police department to enhance student understanding on importance of school safety
- Assists administrators and staff in crisis and emergency situations
- Notifies administrative staff, police, fire department, or other appropriate authorities of security or emergency situations
- Using metal detection scanning equipment conduct searches of students and their belongings
- Assists with fire drills and other emergency building evacuations
- Assists with classroom behavior in lieu of faculty
- Attends and successfully completes all staff development training as required by state law or directed by Supervisor
- Reads and responds to email communications
- Models nondiscriminatory practices in all activities
- Communicates safety policies and enforcement procedures to students, staff and visitors for the purpose of ensuring their understanding of such information and the potential consequences of violation
- Escorts students, school personnel and/or visitors for the purpose of providing direction, ensuring safety and providing site security
- Maintains a variety of files and records (e.g
- Schedules, incident reports, emergency drill records, etc.) for the purpose of ensuring the availability of information for future reference and/or audit for compliance to established policies
- Participates in safety meetings, in-service training, and workshops for the purpose of conveying and/ or gathering information required to perform job functions
- Performs other related duties as assigned by the principal, supervisor or other appropriate administrator.
Cash Office Associate/Cashier/Sales Associate
HomeSense
08.2019 - 02.2020
- Executing transactions, making cash deposits, delivering reports to managers, developing more effective methods of accounting for company cash, and making sure each transaction has been put into the daily log
- Assisting customers in the in-store check-out process
- Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers.
- Lifted up to 70 pounds at once and used forklift to move heavier loads.
Laundry Attendant
Pure Laundry Service
10.2018 - 03.2019
- Sorting laundry by color, fabric, size, and washing instructions
- Pre-treating stains before washing
- Operating equipment such as washing machines, dryers, and ironing machines
- Keeping the laundry area clean and free of safety hazards
- Performing routine maintenance on equipment and reporting any malfunctions
- Stocking laundry supplies
- Tracking inventory of laundry detergents, sewing kits, and rag outs
- Creating laundry tags with customer information and invoices for laundry orders
- Responding to guest requests for additional linens or laundry services
- Handling customer concerns and providing outstanding customer service.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 200 pieces per shift for large 500 revenue-producing business.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
Dollar Tree Cashier
Dollar Tree
04.2018 - 10.2018
- Operating the register, scanning items, totaling purchases, and ringing up sales
- Collecting payment in cash, credit, or checks, and making change
- Issuing receipts, refunds, tickets, or gift cards
- Bagging items for customers
- Honoring coupons and processing store discounts
- Requesting price checks to ensure accurate pricing
- Greeting customers and resolving customer service issues
- Providing excellent hospitality and service to all guests.
- Lifted up to 100 pounds at once and used forklift to move heavier loads.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
Forman Mills
11.2017 - 03.2018
- Listening to customers, paying attention to their needs and providing feedback
- Resolving customer problems in timely manner
- Recommending additional products or services to customers
- Assisting with emergencies and unexpected situations
- Maintaining records of customer interactions
- Participating in meetings to develop new strategies for customer service.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Streamlined communication with clients for improved service experiences and increased loyalty.
Assembly Line Worker
Trane
09.2015 - 05.2017
- Following safety regulations and procedures
- Adhering to quality standards and resolving assembly problems
- Monitoring production line for potential problems and reporting them to supervisors
- Completing production paperwork accurately
- Keeping equipment operational and performing preventive maintenance
- Troubleshooting equipment malfunctions and calling for repairs.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Cashier
Wegmans
03.2014 - 09.2015
- Operating the register, scanning items, totaling purchases, and ringing up sales
- Collecting payment in cash, credit, or checks, and making change
- Issuing receipts, refunds, tickets, or gift cards
- Bagging items for customers
- Honoring coupons and processing store discounts
- Requesting price checks to ensure accurate pricing
- Greeting customers and resolving customer service issues.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Burger King
05.2013 - 07.2013
- Providing excellent hospitality and service to all guests
- Having solid knowledge of products and services available in unit
- Handling cash transactions accurately
- Counting cash at beginning and end of shifts
- Resolving customer service issues and answering questions.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2014
Skills
- Access Control
- CCTV Monitoring
- Crowd Control
- Workplace Safety
- Threat Assessment
- Customer Service
- Active Listening
- Critical Thinking
- Money handling abilities
- Payment Processing
Timeline
Security Guard Supervisor
Motivated Security Services
02.2020 - Current
Cash Office Associate/Cashier/Sales Associate
HomeSense
08.2019 - 02.2020
Laundry Attendant
Pure Laundry Service
10.2018 - 03.2019
Dollar Tree Cashier
Dollar Tree
04.2018 - 10.2018
Customer Service Associate
Forman Mills
11.2017 - 03.2018
Assembly Line Worker
Trane
09.2015 - 05.2017
Cashier
Wegmans
03.2014 - 09.2015
Cashier
Burger King
05.2013 - 07.2013
High School Diploma -
Trenton Central High School
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