Nyshea Wilds
Florence
Summary
Dynamic, results-driven professional with extensive experience in customer service and warehouse distribution management. Demonstrates exceptional analytical, communication, and teamwork skills, with a proven track record of quickly adapting to new environments and driving team success. Committed to contributing positively to organizational goals while continuously enhancing professional skills and knowledge. Recognized for a positive attitude and dedication to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Team Lead
QVC
10.2024 - Current
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Monitored performance metrics, providing feedback to enhance team productivity and engagement.
- Developed training materials to support ongoing employee development initiatives.
- Led daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented process improvements, enhancing productivity and reducing order fulfillment time.
- Monitored performance metrics, identifying areas for improvement in team efficiency and output quality.
- Trained and mentored team members on proper handling of materials and equipment usage.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Improved order accuracy through diligent quality control checks and thorough communication with team members.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw the receipt of inbound shipments, ensuring accurate documentation and timely distribution of goods to appropriate locations within the warehouse.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Used hand-held scanners and physical logs to accurately track item movements.
- Regularly conducted team meetings to review performance metrics and set goals for ongoing improvement in warehouse productivity.
- Achieved cost savings through effective resource management; this includes personnel scheduling adjustments as well as equipment maintenance oversight.
- Managed warehouse operations and verified proper shipment procedures.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular safety audits, ensuring compliance with regulatory standards and promoting workplace safety initiatives.
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Scheduling and logging team members into different spreadsheets to keep track of attendance, performance, and hours
Warehouse Trainer
QVC Distribution Center
09.2022 - 10.2024
- Trained new hires on safety protocols and equipment handling procedures.
- Developed and implemented training materials for diverse warehouse operations.
- Monitored trainee progress, providing constructive feedback for improvement.
- Collaborated with management to assess training needs and program effectiveness.
- Evaluated participant progress and provided materials necessary for continued success.
- Facilitated open communication channels between management and team members, addressing concerns or questions effectively while fostering trust among all parties involved.
- Kept detailed log of employee training progress and evaluated where necessary.
- Collaborated with management to identify key performance indicators for evaluating employee progress and adjusting training programs accordingly.
- Reduced workplace injuries through thorough safety training and regular reinforcement of best practices.
- Evaluated individual employee performance, providing constructive feedback aimed at enhancing skillsets while maintaining a professional tone throughout each interaction.
- Assisted in reducing employee turnover through consistent support, clear communication, and ongoing skills development opportunities for all team members.
- Organized re-certification and refresher courses on-schedule according to legal requirements and company policy.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
Warehouse Associate
QVC Distribution Center
07.2021 - 09.2022
- Process returned merchandise.
- Using a computer, will update systems with appropriate data.
- Understand 'return to stock' physical and cosmetic requirements.
- Make judgment calls on what constitutes new and acceptable.
- Sort and organize all incoming, unprocessed packages.
- Complete all computerized documentation efficiently and diligently.
- Adhere to standards that meet customer and company quality requirements.
- Work independently, efficiently, and professionally at all times.
- Transport items on pallet jack loading and unloading different items.
- Packing appropriate materials and an appropriate container to pack the products, weighing the package, and labeling it with the relevant invoice or packing slip.
- Assisted in maintaining a clean and organized workspace to ensure safety compliance
- Implemented best practices for order picking, reducing errors during fulfillment process
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Prepared and checked outbound shipments for accuracy.
- Tracked production and quality control systems to proactively identify deficiencies.
Manager
Dollar General
12.2019 - 07.2021
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs for new employees to enhance performance.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Ensured exceptional customer service standards were met through staff coaching and support.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Branch Manager
Southern Finance
11.2019 - 12.2019
- Provided bank leadership in absence of branch manager.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Monitored more than 1200 client
- Educated customers on variety of loan products and available credit options.
- Built client rapport through frequent individualized recommendations for financial services.
- Made Courtesy Visits to Delinquent customers. Streamlined daily operations, enhancing workflow efficiency and ensuring consistent service delivery during management absence.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Customer Care Specialist
Assurant
09.2019 - 11.2019
- Responded to customer inquiries via phone, email.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Verified accuracy of customer account information and updated when necessary.
- Requested escalation for unresolved issues.
- Managed billing, account issues for Homeowner customers.
- Maintained accurate and current customer account.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to escalate unresolved issues, ensuring timely resolutions and minimizing customer frustration.
- Maintained meticulous records of customer interactions, ensuring data integrity and compliance with company protocols.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Logged call information and solutions provided into internal database.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Manager
Dollar General
12.2017 - 09.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted to Assistant Manager after only 1 Year with company.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised team of employees and provided feedback on performance.
- Trained staff associates and equipped to comply with company policies and procedures.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed workloads to meet seasonal fluctuation needs.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Stocked Product, Worked and Unload Truck, Make sure store is clean properly.
- Handle large amount of money, depositing and making bank run for store.
- Coordinated training sessions for staff, fostering a culture of compliance and ensuring all team members met company standards.
- Analyzed staffing needs during peak seasons, optimizing schedules to ensure adequate coverage and service quality.
- Provided constructive feedback to team members, enhancing individual performance and promoting a positive work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in daily operations, ensuring optimal store performance and customer satisfaction.
- Coordinated staff schedules, enhancing team efficiency and coverage during peak hours.
- Led team in daily operations, ensuring adherence to company standards and quality objectives.
- Trained and mentored new staff on operational procedures and best practices.
- Assisted in staff training and development to enhance team productivity and morale.
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Oversaw cash handling procedures, ensuring accuracy in transactions and record-keeping.
Key Holder
Dollar General
05.2017 - 12.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring products were organized and accessible.
- Trained new staff on store policies and procedures, fostering a cohesive work environment.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Cashier
Dollar General
04.2016 - 10.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash management duties, balancing registers at shift completion with precision.
- Restocked merchandise on shelves to maintain inventory levels and improve product visibility.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Internship
Carolinas HealthCare System
09.2016 - 12.2016
- Provided clerical support to 1 company employees by copying, faxing and filing documents.
- Promptly received and forwarded incoming communications in the Cardiovascular and Pulmonary office such as taking important phone calls, leaving important messages for the doctors, and nurses concerning their patients.
- Watching and observing patients being properly checked in and out of facility.
- Kept reception area clean and neat to give visitors positive first impression. Assisted in managing patient communications, enhancing the flow of information and ensuring timely updates for medical staff.
- Streamlined patient check-in procedures, improving operational efficiency and contributing to a smoother patient experience.
- Coordinated with medical personnel to maintain accurate patient records, fostering effective teamwork and reducing errors.
- Maintained an organized reception area, creating a welcoming environment that positively influenced visitor perceptions.
- Demonstrated strong interpersonal skills while engaging with patients, ensuring they felt valued and supported during their visits.
- Streamlined patient check-in procedures, enhancing operational efficiency and significantly improving overall patient satisfaction.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Certificate - Medical Billing and Coding
Virginia College
Florence, SC04-2016
High school or equivalent - undefined
Darlington High School
Darlington, SC05.2012
Skills
- Warehouse Distribution Expert
- Team Building Expert
- Customer Service Expert
- Merchandising Experienced
- Working Freight Experienced
- Staff training and development
- Computer Skills Experienced
- Data Entry Experienced
- Retail Management Expert
- Inventory Experienced
- Planograms Experienced
- Money Handling Experienced
- Stocking Expert
- Inventory Control Expert
- Warehouse Management
- Documentation and reporting
- Shift scheduling
- Performance management
- Schedule preparation
- Quality assurance Experienced
- Excell Skillful
- Customer service Expert
- Computer Skills Skillful
- Money Handling Expert
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly store sales goals 6 months in a row.
Languages
English
Full Professional
Interests
- Photography
- Personal Development and Self-Improvement
- Volunteer Work
Timeline
Team Lead
QVC
10.2024 - Current
Warehouse Trainer
QVC Distribution Center
09.2022 - 10.2024
Warehouse Associate
QVC Distribution Center
07.2021 - 09.2022
Manager
Dollar General
12.2019 - 07.2021
Assistant Branch Manager
Southern Finance
11.2019 - 12.2019
Customer Care Specialist
Assurant
09.2019 - 11.2019
Assistant Manager
Dollar General
12.2017 - 09.2019
Key Holder
Dollar General
05.2017 - 12.2017
Internship
Carolinas HealthCare System
09.2016 - 12.2016
Cashier
Dollar General
04.2016 - 10.2016
High school or equivalent - undefined
Darlington High School
Certificate - Medical Billing and Coding
Virginia College
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