Nyshea Williams
Salisbury,MD
Summary
Enthusiastic student with superior skills in working in both team-based and independent capacities. Always looking for ways to support team members, maximize customer satisfaction, and bring a strong work ethic and excellent organizational skills to any setting.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Hertrich Buick GMC
Salisbury, MD
04.2025 - Current
- Responded to customer inquiries via phone and email promptly.
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system, routing calls efficiently.
- Assisted with administrative tasks such as filing and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer transactions efficiently and accurately.
- Performed data entry tasks, including updating customer information in databases.
Cashier
Panera Bread
Salisbury, MD
08.2024 - 04.2025
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout areas.
- Provided friendly customer service and answered inquiries.
- Assisted customers with product selection and recommendations.
- Managed cash register operations and balanced cash drawers.
- Collaborated with team members to ensure smooth service flow.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
Carryout Specialist
Texas Roadhouse
Fruitland, MD
08.2022 - 08.2024
- Supporting the To-Go (carry-out) operations to make sure the To-Go guests receive the same standards of hospitality and service that the guests receive while dining in our restaurant
- Gives the guests a Legendary experience, ensuring excellent food quality and service
- Must be able to perform a variety of tasks from greeting guests, answering phones, seating guests, running food, taking To-Go orders, responsibly handling cash and credit card transactions, and rolling silverware.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled guest inquiries and resolved complaints effectively and professionally.
Cashier
Panera Bread
Salisbury
04.2021 - 08.2022
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout areas.
- Provided friendly customer service and answered inquiries.
- Assisted customers with product selection and recommendations.
- Managed cash register operations and balanced cash drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High school diploma -
Wicomico High School
Salisbury, MD05.2022
Some College (No Degree) - Nursing
Wor-Wic Community College
Salisbury, MDSkills
- Customer service
- Transaction processing
- Data entry
- Team collaboration
- Mixed payment handling
- Cash register operations
- Email communication
- Multi-line phone management
- Cash handling
- Product knowledge
- Adaptability to change
- Online orders preparation
- Cash drawer balancing
- POS systems
Education
other
Timeline
Customer Support Specialist
Hertrich Buick GMC
04.2025 - Current
Cashier
Panera Bread
08.2024 - 04.2025
Carryout Specialist
Texas Roadhouse
08.2022 - 08.2024
Cashier
Panera Bread
04.2021 - 08.2022
High school diploma -
Wicomico High School
Some College (No Degree) - Nursing
Wor-Wic Community College