Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nysheree Lindo

Queens,NY

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Consolidated Edison Inc
Brooklyn, NY
01.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Implemented and mastered a new customer service system, enhancing efficiency in assisting customers and resolving inquiries promptly.
  • Effectively managed billing adjustments and addressed customer concerns related to billing issues at Con Edison.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service/Dispatcher

Access-A-Ride
Queens, NY
02.2021 - 01.2022
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Coordinated efforts between drivers and customers to minimize service delays.
  • Managed incoming calls, scheduled rides, and ensured timely transportation for customers.

Education

Some College (No Degree) - Legal Studies

Plaza College
Forest Hills, NY

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Information Security
  • Data Entry

Timeline

Customer Service Representative

Consolidated Edison Inc
01.2023 - Current

Customer Service/Dispatcher

Access-A-Ride
02.2021 - 01.2022

Some College (No Degree) - Legal Studies

Plaza College

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Nysheree Lindo