Shira Lundy
Houston,United States
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Benihana
09.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Local Table
10.2021 - 04.2022
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Barista
Humble Grounds
01.2021 - 10.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Front Desk Assistant
Page Parkes
08.2020 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered customer telephone calls promptly and appropriately handled needs.
- Received, screened and routed incoming calls.
- Welcomed each new arrival pleasantly and confirmed appointments and identification.
- Took appointments over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Arts - Acting
University of Houston
Houston05.2026
High School Diploma -
Homeschooled
Rosenberg, TX05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Memory retention
- Adaptable and Flexible
- Cool Under Pressure
- Transactions and Cash Handling
- Conflict and Complaint Resolution
Certification
- -TABC, [360 TRAINING] - [10/25/2021]
- Food Handlers License, {360 TRAINING} -{10-25-2021}
Timeline
Server
Benihana
09.2023 - 03.2024
Server
Local Table
10.2021 - 04.2022
Barista
Humble Grounds
01.2021 - 10.2021
Front Desk Assistant
Page Parkes
08.2020 - 03.2021
Bachelor of Arts - Acting
University of Houston
High School Diploma -
Homeschooled
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