Nysia Matos
Boca Raton,FL
Summary
With over 9 years of experience, I have developed strong skills in customer support, office management, accounting, administrative and healthcare experience. I am reliable, organized, and work well both independently and on a team. I take pride in getting work done efficiently and supporting the goals of the organization. I’m always willing to learn and will make a great addition to your team.
Overview
10
10
years of professional experience
Work History
Patient Services Representative
Radiology Office
02.2025 - Current
- Schedule diagnostic imaging exams across all modalities, including MRI, CT, X-ray, ultrasound, and mammography.
- Coordinate appointments with referring physician offices, ensuring accurate order intake and insurance requirements.
- Verify patient demographics, insurance eligibility, and authorization details prior to exam scheduling.
- Communicate clearly with patients to explain procedures, prep instructions, and confirm appointment logistics.
- Collaborate with technologists, radiologists, and administrative staff to optimize scheduling flow and minimize downtime.
- Provide high-level customer service to patients, addressing inquiries and resolving scheduling conflicts promptly.
Customer Support Specialist
Caliber Collision
06.2023 - 02.2025
- Schedule appointments for auto repair services.
- Assign repairs to technicians.
- Assist auto insurance companies with customer claims.
- Check in/out customers for auto repairs and payments.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on product knowledge and customer interaction best practices.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Participated in regular meetings with management to discuss ongoing departmental challenges.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
Medical Receptionist
Elite Med Spa
03.2022 - 04.2023
- Handled all incoming/outgoing calls.
- Scheduled patients in for services.
- Check in/out patients and payments.
- Prepared treatment rooms for patients before arrival.
- Handled all orders such as products, equipment, etc.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verifications, ensuring accurate patient coverage and streamlined billing processes.
- Oversaw inventory management of medical supplies.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Accounting Assistant
Body Details, True Laser Specialists
04.2021 - 12.2021
- Added all company transactions using QuickBooks Online.
- Contacted companies for payments, invoices, etc.
- Assisted with opening store locations.
- Handled all customer inquiries.
- Processed accounts payable and receivable transactions, ensuring accuracy and timely payment to vendors.
- Assisted in month-end close activities, reconciling accounts and preparing financial statements.
- Managed bookkeeping tasks using QuickBooks, maintaining organized financial records for audit compliance.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Call Center Representative Specialist
Body Details True Laser Specialists
06.2020 - 04.2021
- Schedule consultations for clients to receive treatments.
- Handled incoming/outgoing calls.
- Hit objectives with scheduling appointments and providing exceptional customer service.
- Resolved customer inquiries efficiently through active listening and effective communication techniques.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Assisted in training new hires on company procedures, product offerings, systems navigation, and customer service expectations.
- Improved customer satisfaction by resolving complex issues and providing timely solutions.
- Built rapport with customers by actively listening, clarifying needs, and expressing empathy when appropriate.
Accounts Receivable and Billing Clerk
Ed Morse Cadillac Delray
01.2019 - 03.2020
- Handle all account receivables/payables.
- Answer all incoming service calls.
- Communicate with customers for needs such as service, repairs, insurance and overall questions/concerns.
- Contact insurance companies for claims and payments.
- Processed and recorded payments, ensuring accurate billing entries and timely reconciliation.
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Enhanced cash flow by efficiently processing and managing accounts receivable.
Auto Dealership Accounting Clerk
Bayview Cadillac
09.2018 - 01.2019
- Handled cash deposits for each department.
- Reconciled accounts monthly, identifying discrepancies and implementing corrective actions.
- Maintained detailed records of transactions using dealership management software.
- Processed invoices and payments accurately, ensuring timely financial reporting.
- Assisted in increasing dealership revenue through timely preparation of invoices and billing statements.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Representative
Ed Morse Delray Toyota
12.2015 - 08.2017
- Handle incoming and outgoing calls.
- Efficiently handled customer inquiries by telephone and by email.
- Scheduling customer appointments for auto services.
- Developed product knowledge to accurately inform customers on vehicle features and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Associate of Science - Radiology
Southeastern College
Boynton Beach, FL01-2025
High School Diploma -
Spanish River Community High School
Boca Raton, FL05.2011
Skills
- Appointment scheduling
- QuickBooks Certification
- Office management
- Insurance verification
- HIPAA compliance
- Customer service
- Medical billing
- Team collaboration
- Patient check-in
- Data entry
- Phone and email etiquette
Timeline
Patient Services Representative
Radiology Office
02.2025 - Current
Customer Support Specialist
Caliber Collision
06.2023 - 02.2025
Medical Receptionist
Elite Med Spa
03.2022 - 04.2023
Accounting Assistant
Body Details, True Laser Specialists
04.2021 - 12.2021
Call Center Representative Specialist
Body Details True Laser Specialists
06.2020 - 04.2021
Accounts Receivable and Billing Clerk
Ed Morse Cadillac Delray
01.2019 - 03.2020
Auto Dealership Accounting Clerk
Bayview Cadillac
09.2018 - 01.2019
Customer Service Representative
Ed Morse Delray Toyota
12.2015 - 08.2017
Associate of Science - Radiology
Southeastern College
High School Diploma -
Spanish River Community High School
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