Nyssa Escamilla
Virginia Beach,VA
Summary
Strong leader and problem-solver with talents for team building and streamlining operations, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
MVP Recruiter & Success Manager
The United Companies
11.2022 - Current
- Assisted with onboarding Real Estate Agents for the MVP Program.
- Established strong relationships with Agents and Brokers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Analyzed Agent data to identify trends and develop strategies to improve customer success metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with sales and OPS teams to address customer success objectives.
Executive Administrator
United Atlantic Mortgage
10.2020 - Current
- Maintain an office calendar, including scheduling appointments and meetings
- Create reports and presentations using Microsoft Office Suite and G-Suite
- Coordinate resources and obtain information for special projects and assignments
- Train employees in job-specific tasks and evaluate continuing education needs, to improve team performance.
- Managed key executive office staff and prioritized workloads.
- Worked with senior management to initiate new projects and assist in various processes.
Account Manager
Tarte Cosmetics
05.2017 - 09.2019
- Cultivated strong client relationships through proactive communication and problem-solving
- Researched industry trends and adjusted business strategies to meet customer needs
- Developed strong networks with business executives and management to increase brand awareness and reputation
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Generated and presented reports to senior management on account performance
- Collaborated with sales and customer service teams to develop engaging events and meet financial quotas.
Education
Cosmetology -
Toni & Guy Academy
10.2016
Associate In Science (A.S.) In Nursing -
ECPI University
08.2015
Skills
- Exceptional Customer Service
- Verbal and Written Communication
- Report Preparation and Analysis
- Microsoft Office
- Google Suite
- Client Relationships
- Business Performance Improvement
- Staff Leadership
Timeline
MVP Recruiter & Success Manager
The United Companies
11.2022 - Current
Executive Administrator
United Atlantic Mortgage
10.2020 - Current
Account Manager
Tarte Cosmetics
05.2017 - 09.2019
Cosmetology -
Toni & Guy Academy
Associate In Science (A.S.) In Nursing -
ECPI University
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