Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Nyssa Evans

Gibsonburg

Summary

Dynamic professional with a proven track record at Church & Dwight, excelling in customer service and troubleshooting. Adept in MS Excel and fostering strong interpersonal relationships, I consistently enhance operational efficiency and elevate client satisfaction. My attention to detail and commitment to excellence drive successful outcomes in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Administrator

Church & Dwight
Oak Harbor
11.2024 - Current
  • Answering phone calls and several emails throughout the day.
  • Scheduling appointments, using various systems (SAP, WMS, Excel, Word, Outlook, Teams).
  • Working with semi-drivers and tow-motor drivers to ensure fast, effective, and proper loading.
  • Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
  • Performed troubleshooting steps to diagnose and resolve system issues quickly.

Staffing Specialist

Time Staffing, Inc
Fremont
01.2023 - 11.2024
  • As a Staffing Specialist at Time Staffing, Inc., I leverage my background in Human Services to guide applicants through the employment and orientation processes, ensuring a seamless experience for both candidates and clients.
  • My role encompasses conducting applicant interviews, pre-screening applications, and selecting employees in alignment with risk management protocols.
  • I manage orientations, drug screenings, and client-specific onboarding, and I maintain consistent communication with associates and clients through email, phone, and site visits.
  • I work closely with decision-makers at client facilities to ensure high service standards, and assess associates' performance.
  • Additionally, I assist in payroll processing by gathering timesheets and auditing records, providing exceptional customer service while adhering to company policies and procedures.
  • My interpersonal skills, attention to detail, and dedication to client satisfaction drive my success in this role.

Quality Technician

Envases LLC
Fremont
01.2022 - 01.2023
  • As a Quality Technician at Envases Ohio LLC, I conducted quality checks and collaborated with management to implement process improvements that elevated product quality and efficiency.
  • My proactive communication and teamwork fostered a positive work environment, supporting a culture of continuous improvement and team success.

Extruder Technician

Stylecrest
Fremont
01.2019 - 01.2022
  • As an Extruder Technician, I was responsible for setting up and operating PVC extrusion lines, while maintaining high productivity and quality standards.
  • Working efficiently under pressure, I minimized scrap, and ensured smooth machine operations.
  • Additionally, I led and trained my crew, fostering a positive work environment, and maximizing team performance.

Residential Supervisor

Oriana House, Inc
Tiffin
01.2017 - 01.2019
  • As a Residential Supervisor at Oriana House, Inc., I ensured client safety and supported rehabilitation by conducting checks, administering tests, and documenting activities
  • Trained in evidence-based practices, I applied core correctional strategies to reduce recidivism and fostered a positive, progress-focused environment through effective communication and crisis management.

Education

Bachelor of Science - Human Services

Post University
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04.2025

High school Diploma -

Columbian High School
Tiffin, OH

Skills

  • Interpersonal skills
  • MS Word
  • Excel
  • Outlook
  • Multi-tasking
  • ATS system experience with Bullhorn
  • Attention to detail
  • Customer service
  • Interviewing
  • Recruiting and hiring talent
  • Accuracy in documentation
  • Solid written and verbal communicator

Activities

  • Active member of Safety Council
  • Attending Job Fairs
  • Resume Crafting
  • Utilizes ASA
  • Facebook Marketing

Timeline

Customer Service Administrator

Church & Dwight
11.2024 - Current

Staffing Specialist

Time Staffing, Inc
01.2023 - 11.2024

Quality Technician

Envases LLC
01.2022 - 01.2023

Extruder Technician

Stylecrest
01.2019 - 01.2022

Residential Supervisor

Oriana House, Inc
01.2017 - 01.2019

Bachelor of Science - Human Services

Post University

High school Diploma -

Columbian High School

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