Nyssa Nelson
Wichita,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Aircraft Sheet Metal Mechanic
Textron Aviation
11.2023 - Current
- Optimized workflow efficiency by organizing tools and equipment in the workspace, allowing for quicker access during repairs.
- Delivered reliable results under pressure by consistently meeting project deadlines while maintaining the highest standards of workmanship.
- Exceeded quality control standards by consistently delivering precise and accurate sheet metal work, minimizing rework instances.
- Accurately interpreted technical drawings and blueprints, ensuring that all repairs were completed according to specified tolerances and dimensions.
Training Specialist
Faneuil Inc
10.2019 - 06.2023
- Answer questions regarding billing, disenrollment, cancellations, claims and enrollment
- I have trained new hire, claims, IPA, medical supplement, and enrollment
- I have also conducted over the phone and in person interviews
- I've done troubleshooting through Microsoft Teams, Skype, Webex, and Zoom for our work at home and on-site new hires
- During off season, supervisor duties with teams of 25 advocates or more
- Use of Microsoft Word, Power Point, Excel, SharePoint, and Google Sheets
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Loyalty Care
Marriott International, Inc.
07.2018 - 07.2019
- Contributed to the development of new loyalty program initiatives, increasing member engagement and enrollment.
- Enhanced customer satisfaction by addressing and resolving loyalty program issues promptly.
- Handled escalated calls from dissatisfied customers with tact and diplomacy, working diligently toward satisfactory resolutions while maintaining positive relationships with clientele.
Crew Manager
McDonald's
12.2017 - 07.2018
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Education
High school or equivalent -
Atlanta Adult Education
Atlanta, GA07.2002
Skills
- Microsoft Office
- Management
- Customer Service
- Call center experience
- Customer Care
- Presentation Skills
- Learning Technology
- Classroom Management
- Leadership
- Teaching
- Mentoring
- Tutoring
- Curriculum Development
- Typing
- Employee Orientation
- Filing
- Customer service
- Microsoft Office Suite
- Documentation
- Active listening
- Critical thinking
- Data entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Aircraft Sheet Metal Mechanic
Textron Aviation
11.2023 - Current
Training Specialist
Faneuil Inc
10.2019 - 06.2023
Loyalty Care
Marriott International, Inc.
07.2018 - 07.2019
Crew Manager
McDonald's
12.2017 - 07.2018
High school or equivalent -
Atlanta Adult Education
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