Zykeem Hardy
Greenville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Bank Teller
United Bank
12.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Lead Teacher
Rising Stars Learning Center
10.2020 - 12.2022
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Customer Service Representative
Conduent
10.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate/Customer Service Cashier
Foodlion Grocery Store
09.2014 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Washington High School
400 Slatestone Rd06.2016
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Banking Software Familiarity
- Customer Relationship Management (CRM)
Timeline
Bank Teller
United Bank
12.2022 - Current
Lead Teacher
Rising Stars Learning Center
10.2020 - 12.2022
Customer Service Representative
Conduent
10.2018 - 10.2020
Sales Associate/Customer Service Cashier
Foodlion Grocery Store
09.2014 - 10.2018
High School Diploma -
Washington High School
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