Nytasia Thompson
Jacksonville,FL
Summary
Detail-oriented financial services professional with expertise in banking customer service, fraud prevention, and case documentation. Demonstrates sound judgment and problem-solving skills in high-volume environments while ensuring the protection of sensitive information. Committed to enhancing member service operations at Navy Federal Credit Union through meticulous adherence to procedures and a strong service mindset.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Fraud
Citi Bank
Jacksonville, FL
10.2024 - 08.2026
- Reviewed account activity and transactions for potential fraud and unusual activity.
- Investigated account issues and evaluated information to determine effective resolutions for customer concerns.
- Provided professional, customer-focused support for account questions, concerns, and service needs.
- Documented customer interactions and case-related information to ensure accurate account research and follow-up.
- Protected confidential customer and financial information while following established security procedures.
- Balanced multiple priorities in high-volume environment, ensuring accuracy and maintaining high service quality.
Teacher
KIPP
Jacksonville, FL
07.2022 - 07.2024
- Maintained organized, structured environment, effectively managing multiple priorities and daily responsibilities to enhance student learning.
- Communicated clearly and professionally with students, families, and staff.
- Maintained an organized, structured environment while managing multiple priorities and daily responsibilities.
- Followed established policies, procedures, schedules, and safety expectations.
- Collaborated with team members to streamline daily operations and achieve shared educational goals.
Fraud Specialist 2nd shift
Genpact
Jacksonville, FL
02.2022 - 01.2023
- Reviewed transactions and account activity to identify and prevent potential fraudulent activity and risk indicators.
- Researched cases, analyzed information, and applied established procedures to determine and implement appropriate actions.
- Maintained accurate case notes and documentation to support investigations and quality requirements.
- Handled sensitive financial information with discretion and attention to detail.
- Worked efficiently in high-volume environment, balancing accuracy and compliance with productivity goals.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FLSkills
- Fraud Detection & Prevention
- Transaction Review
- Account research
- Data accuracy
- Policy compliance
- Confidential handling
- Problem Resolution
- Member/Customer Service
- Computer & Data Entry Skills
- Time Management
- Team Collaboration
- Communication
Timeline
Customer Service Representative / Fraud
Citi Bank
10.2024 - 08.2026
Teacher
KIPP
07.2022 - 07.2024
Fraud Specialist 2nd shift
Genpact
02.2022 - 01.2023
High School Diploma -
Jean Ribault High School