Summary
Overview
Work History
Education
Skills
Timeline
Generic

NYTAVIA JONES

Clover,SC

Summary

Highly motivated and detail-oriented professional with extensive experience in administrative support, customer service, and education. Proven ability to manage diverse responsibilities, maintain accurate records, and streamline processes to improve operational efficiency. Skilled communicator adept at fostering positive relationships, handling sensitive information with discretion, and managing multiple priorities in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Substitute Teacher

Clover School District
09.2021 - 01.2025
  • Delivered effective classroom instruction across various subjects and grade levels in the absence of full-time teachers.
  • Maintained accurate attendance and administrative records while adhering to school policies.
  • Assisted with curriculum implementation and ensured alignment with established lesson plans.
  • Communicated regularly with faculty and staff to facilitate smooth transitions and maintain classroom standards.
  • Demonstrated strong organizational and multitasking skills by managing diverse student needs and behavioral challenges.
  • Enforced school and class rules to maintain order in classroom.

Leasing Agent

Intersolutions
01.2023 - 09.2024
  • Managed leasing functions, achieving 90% occupancy and increasing tenant satisfaction and retention.
  • Spearheaded innovative projects, driving team success through collaborative problem-solving.
  • Analyzed market trends to refine leasing strategies, resulting in improved tenant mix and increased property value.
  • Fostered strong relationships with property managers, maintenance teams, and tenants, ensuring seamless communication and smooth leasing processes.

Customer Service Representative

Oak Street Health
01.2023 - 03.2024
  • Handled customer inquiries, resolving 95% of issues on first contact to enhance customer satisfaction.
  • Processed over 200 customer transactions daily, maintaining a 98% accuracy rate.
  • Collaborated with team to streamline service protocols, reducing average handling time by 30 seconds.
  • Trained new hires on customer service best practices, improving team performance and cohesion.
  • Utilized CRM software to track customer interactions, ensuring timely follow-ups and service consistency.

Customer Service Representative

Green Dot Bank
10.2021 - 01.2023
  • Assisted customers with account inquiries, resolving 95% of issues on first contact to enhance satisfaction.
  • Handled high call volumes efficiently, reducing wait times by an average of 2 minutes per call.
  • Trained new team members, improving team performance and reducing onboarding time by 20%.
  • Monitored customer feedback to identify trends, contributing to service improvements and policy updates.

Education

High School Diploma -

Clover High School
Clover, SC
06.2020

Skills

  • Activity management
  • Relationship building and management
  • Communication
  • Data entry
  • Computer skills
  • Conflict resolution

Timeline

Leasing Agent

Intersolutions
01.2023 - 09.2024

Customer Service Representative

Oak Street Health
01.2023 - 03.2024

Customer Service Representative

Green Dot Bank
10.2021 - 01.2023

Substitute Teacher

Clover School District
09.2021 - 01.2025

High School Diploma -

Clover High School

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