Nythia Villalobos
Whiting,USA
Summary
Diligent professional with expertise in customer service, data entry, and conflict resolution. Proven track record of resolving customer complaints with integrity and professionalism, ensuring high levels of customer satisfaction and retention. Committed team player dedicated to driving company success.
Overview
12
12
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
Whiting, IN
08.2024 - 10.2024
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Created positive working environment by recognizing employees' achievements, providing constructive feedback and addressing concerns promptly.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Implemented company policies and procedures relating to cash handling, security systems, safety regulations and other operational matters.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
Data Entry Consultant
Adecco
Chicago, IL
02.2023 - 07.2023
- Compiled data and reviewed information for accuracy prior to input
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
Clerical Associate
Integrity Trade Services Inc.
Hammond, IN
03.2022 - 07.2022
- Managed digital and physical record-keeping
- Scanned documents into digital format for storage purposes.
- Handled front desk responsibilities including visitor reception and call management
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Remittance Processor
Integrity Staffing Solutions
Chicago, IL
12.2020 - 05.2021
- Inserting customer and account data by inputting text and numerical information from source documents
- Reviewing data for deficiencies or errors
- Correcting inaccuracies and validating output
- Keeping information confidential
Retail Sales Associate
Digiphoto Entertainment Imaging
Chicago, IL
08.2020 - 11.2020
- Takes proactive steps to follow up on requests and ensures customer satisfaction
- Enhances the guest experience by delivering excellent customer service
- Responsible for site preparedness, stocking, cleaning and organization
- Responsible for handling all equipment safely with care
- Responsible for following all company policies and procedures, including cash handling
- Responsible for image quality
- Configuring camera settings prior to shooting
Tax Preparer
Liberty Tax Service
Chicago, IL
01.2020 - 05.2020
- Assist in opening & closing office
- Respond to client emails and answering multi-phone line
- Schedule appointments and assuring confirmation
- Utilized advanced tax preparation software to prepare tax returns for individuals and small businesses
- Resolved customer concerns and complaints
- Advised customers of their rights and responsibilities as taxpayers
- Exercised due diligence during tax interviews
- Ensured the proper credits, deductions, and tax liabilities were applied to tax returns, according to Publication 17 Federal Tax Code
Retail Photo Associate
Picsolve
Chicago, IL
07.2019 - 01.2020
- Understand to achieve personal objectives & team targets, including revenue targets and contribute to improving sales
- Master daily till operations & photography operating systems
- Communicate daily with Line Manager on system problems or general issues within the department
- Ensure all equipment is used correctly, including print media
- Build and maintain positive working relationships with site teams & Picsolve colleagues
Sales Representative/Customer Service
Juergens & Andersen
Chicago, IL
02.2013 - 05.2019
- Provide customer service to wholesale & retail customers via phone, email & fax
- Input repairs and quotes into Microsoft Dynamics NAV
- Manage stock & inventory control
- Supply additions & provide minor jewelry repair
- Assist in the shipping department
- Resolved customer issues
- Worked in the inbound call center
- Assisted customers via live chat
- Responded to inquiries and issues
- Collected and documented orders
Education
High school diploma -
Thomas Kelly High School
06-2006
Skills
- Microsoft Dynamics NAV
- Peachtree Accounting
- Lemonstand
- Logistics
- Customer service
- Tax Compliance Knowledge
- Customer Relationship Management
- Sage 50 Accounting
- Magento
Timeline
Lead Sales Key Holder
Dollar General
08.2024 - 10.2024
Data Entry Consultant
Adecco
02.2023 - 07.2023
Clerical Associate
Integrity Trade Services Inc.
03.2022 - 07.2022
Remittance Processor
Integrity Staffing Solutions
12.2020 - 05.2021
Retail Sales Associate
Digiphoto Entertainment Imaging
08.2020 - 11.2020
Tax Preparer
Liberty Tax Service
01.2020 - 05.2020
Retail Photo Associate
Picsolve
07.2019 - 01.2020
Sales Representative/Customer Service
Juergens & Andersen
02.2013 - 05.2019
High school diploma -
Thomas Kelly High School
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