Nytia Myers
Columbus,OH
Summary
Dynamic professional with a proven track record at Teleperformance USA, adept in organization and verbal communication. Excelled in streamlining operations, enhancing customer satisfaction, and managing time effectively. Demonstrated ability to greet and assist clients with enthusiasm, maintaining a high level of accuracy in data entry. Achieved significant improvements in client relations and operational efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist
Gordon Legacy
02.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated and managed client records efficiently.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Manager
One Stop Glamm
01.2021 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Representative
Teleperformance USA
01.2021 - 12.2022
Cashier
Chuck E Cheese
02.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Walnut Ridge High School
Columbus, OH05.2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Typing speed
Timeline
Receptionist
Gordon Legacy
02.2023 - 07.2024
Manager
One Stop Glamm
01.2021 - 02.2023
Customer Service Representative
Teleperformance USA
01.2021 - 12.2022
Cashier
Chuck E Cheese
02.2019 - 03.2020
Walnut Ridge High School
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