Summary
Overview
Work History
Education
Skills
Timeline
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Nytina B. Haggins

Oklahoma City,OK

Summary

Dynamic individual with hands-on experience in Clerical and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience

Work History

Clerical Officer

Oklahoma County Detention Center
11.2024 - Current
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
  • Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
  • Reduced errors in financial documents by thoroughly reviewing invoices before submission to accounting department.
  • Maintained employee files in accordance with company policies and legal requirements.
  • Contributed to a positive work environment by assisting colleagues with various tasks as needed.
  • Responded to inquiries from callers seeking information.
  • Facilitated thorough training for new hires, contributing to their seamless integration into the team.


• Record Keeping: Maintain and update records of residents, ensuring accuracy and confidentiality
• Data Entry: Input information into databases and spreadsheets related to residents’ profiles, legal cases, and other relevant data
• Documentation: Prepare and process various documents, including court orders, release forms, and incident reports
• Communication: Correspond with legal authorities, law enforcement, and other relevant parties to facilitate information exchange
• Clerical Support: Provide general clerical support such as answering phones, responding to inquiries, and managing office supplies
• Compliance: Ensure compliance with all relevant laws, regulations, and facility policies
• Court Liaison: Assist in coordinating resident court appearances, including scheduling, transportation, and documentation
• Confidentiality: Handle sensitive information with discretion and maintain confidentiality
• Observe residents’ behavior during meal pass, commissary, medication pass, and clothing change out
• Document visual sight checks conducted at cell doors by detention staff
• Call sight checks in to camera operations
• Call central control for emergency assistance when needed
• Submit recreation time out report
• Document tier, cell(s) that came out for recreation
• Document in razor logbook, residents requesting razors, i.e., name, time, and cell number
• Look up basic information for residents
• Document description of the food served to residents and the food temperature in the logbooks
• Document all traffic entering and exiting each pod including residents leaving and returning from work duties
• Document residents’ housing reassignment, new residents, residents’ releases, mail passed out, and residents taken out of pod for court, arraignments, and criminal interviews
• Monitor suicidal residents’ activity
• Document in logbooks sight checks for suicidal residents withing 15-minute increments
• Fill out suicidal residents’ behavior on 15-minute observation sheets
• Fill out resident daily activity log for special housing residents
• File incidental reports as needed
• Keep pod offices clean and remove paperwork and trash at the end of each shift
• Assist Detention Officers as needed with basic, daily functions

Operations Manager/Warehouse Order Picker

Amazon
03.2020 - Current
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
  • Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
  • Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
  • Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
  • Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
  • Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
  • Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
  • Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
  • Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
  • Assisted with training new hires on warehouse policies, safety protocols, and best practices for order picking tasks.
  • Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
  • Reduced material handling time by using pallet jacks, forklifts, and other equipment in accordance with safety regulations.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Managed timely and effective replacement of damaged or missing products.

Passenger Customer Service Agent

Alaska Airlines
04.2015 - Current
  • Assists customers with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
  • Sells tickets and ensures cabin accommodations
  • Performs computer and paperwork tasks
  • Evaluates and prepares flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Performs boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
  • Operates, including driving, jet bridge
  • Processes and secures passenger luggage
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete customer satisfaction
  • Performs other duties as assigned

Data Capture Associate

American Cancer Society
10.2013 - 04.2017
  • Set up new events, roll over existing events and update events into Database system
  • Kept record reversal and correction tasks
  • Maintained knowledge of applications relating to donations and document processing application
  • Provided Customer Service via Online relating to donations and document processing application while assisting clients

Education

High School -

John Marshall High School
Oklahoma City, OK
05.2003

Skills

  • Microsoft Office
  • Problem Solving
  • 10 Key Data Entry
  • Adaptable
  • HIPPA Regulations
  • Self-Starter
  • Copier/Fax Machine
  • Attention to Detail
  • Excellent Customer Service
  • Organization Skills
  • Positive Attitude
  • Organized
  • Verbal communication
  • Confidentiality handling
  • Document management
  • Confidential and discreet
  • Email management
  • Positive attitude
  • Customer service
  • Time management
  • Verbal and written communication
  • Dedicated team player
  • Patient charting
  • Strong problem solver
  • Prioritizing work
  • Data entry
  • Professional and mature
  • Office management
  • Attention to detail
  • Complex Problem-solving
  • Quality assurance
  • Administrative support
  • Customer relationship management (CRM)
  • Event planning
  • Technical support
  • Clerical support

Timeline

Clerical Officer

Oklahoma County Detention Center
11.2024 - Current

Operations Manager/Warehouse Order Picker

Amazon
03.2020 - Current

Passenger Customer Service Agent

Alaska Airlines
04.2015 - Current

Data Capture Associate

American Cancer Society
10.2013 - 04.2017

High School -

John Marshall High School
Nytina B. Haggins