NyUmaH Varney
Andover,MN
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delta Air Lines, Inc
Minneapolis, MN
01.2025 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Implemented innovative methods for streamlining the customer service process.
Minnesota National Guard
National Guard
Minneapolis, MN
01.2025 - Current
- Monitored surveillance equipment for suspicious activities or persons.
- Performed searches of people, vehicles, and buildings as required by law or policy.
- Conducted training sessions for new guards on company policies and procedures.
- Handled emergency situations calmly and efficiently.
- Maintained daily logs of activities with detailed reports when necessary.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Participated in drills designed to test safety protocols in case of an emergency situation.
Build Catheter
Environmental services Aids
Maple Grove, MN
01.2015 - 01.2025
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Team Leader
United States Army Reserve
Colorado Springs, Colorado
01.2016 - 01.2020
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
Medical Assembler
Covidien
Maple Grove , MN
02.2014 - 01.2016
- Followed all safety protocols when handling hazardous materials or chemicals.
- Tested performance of completed products to ensure compliance with safety regulations and standards.
- Maintained cleanliness and organization in the assembly area.
- Assembled medical devices and components according to blueprints, diagrams, and product specifications.
- Monitored inventory levels of essential supplies needed for production process.
- Complied with all industry standards regarding quality control measures.
- Coordinated with supervisors to ensure timely completion of projects within budget parameters.
- Provided technical support to other team members during assembly operations.
- Ensured that all work areas were free from any potential hazards before beginning work shifts.
Education
BBA - Public Administration
African Methodist Episcopal University
LIberia03-2011
Skills
- Customer service
- Technical support
- Data analysis
- Process improvement
- Complaint resolution
- Database management
- Team collaboration
- Inventory management
- Problem solving
- Attention to detail
Certification
United States Army
2016- Medical Logistic- Basic Leadership combat saver
Timeline
Customer Service Representative
Delta Air Lines, Inc
01.2025 - Current
Minnesota National Guard
National Guard
01.2025 - Current
Team Leader
United States Army Reserve
01.2016 - 01.2020
Build Catheter
Environmental services Aids
01.2015 - 01.2025
Medical Assembler
Covidien
02.2014 - 01.2016
BBA - Public Administration
African Methodist Episcopal University
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