Nyvona Johnson-Clarke
Sweet Home
Summary
Motivated Business Management student seeking internship in Office Management or Human Resource to gain hands-on experience. Outgoing and friendly with a strong drive to succeed.
Overview
20
20
years of professional experience
Work History
Caregiver
Howzer's Home
08.2020 - Current
- Administered prescribed medications on a timely basis following care plan instructions.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Built strong and trusting rapport with client and loved ones.
Licensed Family Childcare Provider
Self-employed
03.2015 - 07.2020
- Maintained safe, healthy and comfortable childcare environment
- Enforced rules to teach good manners and maintain safe environment
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
- Monitored children's play activities to identify additional learning opportunities or behavioral issues
- Participated in professional development learning opportunities to increase knowledge
- Completed daily paperwork Child Protection Services and Resource and Referral Centers
Convenience Store Manager
Cardinal Services Inc.
05.2011 - 04.2014
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers
- Recruited, hired and trained many customer-focused employees and built loyal, engaged and productive team with commitment to store success
- Counted and balanced registers
- Directed and supervised staff performance
- Identified appropriate solutions to minimize issues and quickly solve problems
- Delegated tasks to employees based upon individual strengths and experience
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
- Researched out-of-stock items to find additional inventory in other store locations
Manager
Walmart
07.2005 - 05.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Verified cash drawer, counted money and balanced receipts.
- Processed payments, reconciled accounts and made bank deposits.
- Performed opening and closing procedures according to established guidelines.
- Resolved discrepancies between physical count of cash and register balance.
Education
Associate of Applied Science - Accounting And Business Management
Lane Community College
Eugene, OR08.2024
High School Diploma - undefined
Sweet Home High School
Sweet Home, OR06.2005
Skills
- Recordkeeping requirements
- Computer skills
- Planning
- Reliable and trustworthy
- Team management
- Customer service
- Leadership
- Decision-making
- Organization
- Strong Ethics
- Respectful and Compassionate
- Problem-solving
Timeline
Caregiver
Howzer's Home
08.2020 - Current
Licensed Family Childcare Provider
Self-employed
03.2015 - 07.2020
Convenience Store Manager
Cardinal Services Inc.
05.2011 - 04.2014
Manager
Walmart
07.2005 - 05.2011
High School Diploma - undefined
Sweet Home High School
Associate of Applied Science - Accounting And Business Management
Lane Community College