Nywana Miller
Detroit,MI
Summary
A highly motivated professional with outstanding communication and customer service skills is seeking a position where I can use my skills to contribute to the success of the company. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
Whole Life Home Care
09.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
COVID-19 Swabber
Northwest Labs
09.2021 - 02.2023
- COVID Samples 2
- Drop off to lab 3
- Medical assistant
- Go to urgent cares and swab patents
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
Home Health Care Aide
Southeastern Michigan Health Association
01.2016 - 08.2021
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Representative
Dialog Direct
06.2015 - 05.2016
- Inbound calls 2
- Assisting Clients with information 3
- Assisting with updating profiles
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Southeastern University
Lakeland, FL01-2025
Skills
- Fast learner (10 years)
- Data Entry (2 years)
- Teamwork and Collaboration
- Team building
- Active Listening
- Excellent Communication
- Flexible and Adaptable
- Attention to Detail
- Training and Development
- Problem solving (10 years)
- Caregiving (10 years)
- Phlebotomy (Less than 1 year)
- Driver's License
Certification
- PT - Phlebotomy Technician
- phlebotomy express training llc - 2 months
Timeline
Home Health Aide
Whole Life Home Care
09.2023 - Current
COVID-19 Swabber
Northwest Labs
09.2021 - 02.2023
Home Health Care Aide
Southeastern Michigan Health Association
01.2016 - 08.2021
Customer Service Representative
Dialog Direct
06.2015 - 05.2016
High School Diploma -
Southeastern University
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