Summary
Work History
Education
Skills
Timeline
Generic

Nyxy Weis

Sacramento,CA

Summary

Dynamic professional with over 20 years of experience in delivering exceptional customer service and facilitating employee training programs that drive efficiency and success. Proven ability to foster positive relationships with clients and team members, ensuring a collaborative environment that enhances overall performance. Expertise in identifying training needs and implementing effective solutions that empower employees to excel in their roles. Committed to continuous improvement and achieving organizational goals through strategic service delivery and team development.

Work History

Shift Manager/Key Holder

Goodwill Industries Northern CA
  • Provide excellent customer service with focus of retention and conflict resolution, outsource resources to our local community with our donation partners, provide guidance and directions to staff, complete training on heavy lifting machinery and safety protocols, complete assigned work load efficiently and regularly exceed company goals, stay updated and trained on company policies for chemical and accident procedures.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Customer Service Cashier

Safeway
  • Customer service, process transactions, stock and 'face' shelves and end caps, bagging merchandise, cash handling, POS system, clean work area, comply with company procedures, standards, and policies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.

Vault/ Sales Floor Manager

Student Loan Association
  • Designed and implemented a paperless system effectively reducing costs and increasing productivity, Data entry across Microsoft and Google Suites, Expertly inputting sensitive, confidential, and critical information, Trained quality control and sales representatives, Independently researched, responded to, and followed up on requests from management, team members, and clients, Regularly met and exceeded sales quotas, Educated clients on programs and services, Trained new hires while maintaining and expanding my own sales book.
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
  • Proactively identified opportunities for process improvement, leading initiatives that resulted in increased productivity and reduced costs within the call center operation.

Key Holder/ Bartender

Q Sports Bar
    • Executed daily operations of opening and closing procedures, Cash handling and bank runs, Ordered and requisitioned inventory and supplies, Provided assistance and direction to employees, Business accounting, Adhering to State issued food and alcohol licensing compliance.
    • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
    • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
    • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
    • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
    • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
    • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.

Education

Certificate - Hazmat And EPA Disposal Training

Goodwill Industries
Sacramento, CA
08-2025

Certificate - Forklift Operator

Goodwill Industries
Sacramento, CA
08-2025

Food Handler Card -

Primer Food Safety
Online, CA
10.2004

GED - undefined

Pikes Peak Community College
Colorado Springs, CO
01.2003

Skills

  • Proficient in independent and collaborative work
  • Workplace morale enhancement
  • Team development
  • Effective escalation resolution
  • Training and mentoring
  • Organizational time strategies
  • Results-driven
  • Customer relationship management
  • Conflict resolution skills

Timeline

GED - undefined

Pikes Peak Community College

Shift Manager/Key Holder

Goodwill Industries Northern CA

Customer Service Cashier

Safeway

Vault/ Sales Floor Manager

Student Loan Association

Key Holder/ Bartender

Q Sports Bar

Certificate - Hazmat And EPA Disposal Training

Goodwill Industries

Certificate - Forklift Operator

Goodwill Industries

Food Handler Card -

Primer Food Safety

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