Ny'Yonna Lawson
Alexandria,VA
Summary
Dedicated healthcare professional with a proven track record at Paramount Senior Living, enhancing patient satisfaction and safety. Expert in Personal Hygiene Assistance and Behavioral Management, I've significantly improved the quality of care through compassionate service and effective communication. Achieved a notable increase in patient and family satisfaction scores, demonstrating exceptional empathy and attention to detail. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers numbers years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCA & HHA
Paramount Senior Living
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
PCA
Morningside House of Fredericksburg
12.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
Patient Safety Associate
Mount Vernon Hospital
04.2021 - 11.2023
- Championed a culture of continuous improvement by encouraging open dialogue, collaboration, and shared learning among staff members at all levels within the organization.
- Improved overall patient satisfaction scores by consistently providing compassionate, safe care.
- Enhanced patient safety by implementing and maintaining risk management plans.
- Contributed to the development of evidence-based policies and procedures that promoted a culture of safety within the organization.
- Assisted with non-clinical tasks such as room organization and stocking supplies, ensuring a clean and welcoming environment for patients.
- Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
Lead Teacher
La Petite Academy Inc.
12.2018 - 03.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Receptionist
Pediatric Dentistry Associates
05.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier
McDonald's
02.2016 - 04.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier
Toys"R"Us
01.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
West Potomac High School
Alexandria, VA06-2020
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Compassionate Care
- Meal Preparation
- Transfer Techniques
- Feeding Assistance
- Patient Observation
- Restocking supplies
- Patient hygiene management
- Personal Care Aide (PCA)
- Light Housekeeping
- Heavy Lifting
- Room Cleaning and Restocking
- CPR Certification
- Oral Hygiene
- Transporting patients
- First Aid Certification
- Childcare needs
- Lesson Planning
- Activity Planning
- Classroom Management
- Parent-Teacher Communication
- Customer Service
- Customer Assistance
- Patience and Empathy
Certification
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Personal Care Aide Certification (PCA)
Timeline
PCA & HHA
Paramount Senior Living
03.2024 - Current
PCA
Morningside House of Fredericksburg
12.2023 - 01.2024
Patient Safety Associate
Mount Vernon Hospital
04.2021 - 11.2023
Lead Teacher
La Petite Academy Inc.
12.2018 - 03.2020
Receptionist
Pediatric Dentistry Associates
05.2018 - 12.2018
Cashier
McDonald's
02.2016 - 04.2017
Cashier
Toys"R"Us
01.2015 - 11.2015
High School Diploma -
West Potomac High School
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