Knowledgeable and dedicated 11 years customer service professional with extensive experience in childcare, administrative and computer industry. Solid team player with outgoing, positive demeanor and proven multitasking abilities. Also, skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Nyzia McBride-Ross
In-Home Daycare Provider
Greenwood,SC
Summary
Overview
10
years of professional experience
4
years of post-secondary education
1
Certification
Work History
SEM Educational ServicesGreenwood, SC
Director of In-Home Daycare
04.2021 - Current
Job overview
- Modernized instructional plans and educational approaches to enhance student learning.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
Burger KingGreenwood, SC
Crew Trainer
08.2020 - 02.2021
Job overview
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Mentored junior employees to improve performance, food safety and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Check N GoGreenwood , SC
Customer Service Representative
12.2017 - 09.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
ConcentrixGreenville, SC
Customer Service Advisor
10.2016 - 01.2017
Job overview
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Maintained and managed customer files and databases.
- Maintained 3-4 minutes call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Sykes Enterprises, IncorporatedGreenwood, SC
Customer Service Representative Team Lead
10.2013 - 10.2016
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in learning and development opportunities to promote continued performance improvement.
Burger KingGreenwood, SC
Crew Member Trainer
07.2012 - 10.2013
Job overview
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Set positive example for team members by providing high-quality, efficient service.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety and performance requirements.
Arbys ResturantGreenwood, SC
Cashier
11.2011 - 06.2012
Job overview
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health and safety standards and procedures.
Education
Greenwood High SchoolGreenwood, SC
High School Diploma
08.2009 - 06.2012
University Overview
Piedmont Technical CollegeGreenwood, SC
No Degree from Early Childhood Education
05.2001
University Overview
- Received Certificate in Early Childhood Education
Penn Foster CollegeScottsdale, AZ
Diploma from Administrative Professional
10.2020 - 04.2021
University Overview
- Received Diploma in Administrative Professional.
- Professional development completed in Administrative.
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Human Resources Development
11.2021 - Current
University Overview
- Dean's List [Spring 2022]
- Member of [The National Society of Collegiate Scholars] (NSCS)
Skills
Critical Thinking Skills
undefinedCertification
First Aid/CPR Certified
Timeline
Grand Canyon University
Bachelor of Science from Human Resources Development
11.2021 - Current
Director of In-Home Daycare
SEM Educational Services
04.2021 - Current
Penn Foster College
Diploma from Administrative Professional
10.2020 - 04.2021
Crew Trainer
Burger King
08.2020 - 02.2021
First Aid/CPR Certified
01-2020
Customer Service Representative
Check N Go
12.2017 - 09.2020
Customer Service Advisor
Concentrix
10.2016 - 01.2017
Customer Service Representative Team Lead
Sykes Enterprises, Incorporated
10.2013 - 10.2016
Crew Member Trainer
Burger King
07.2012 - 10.2013
Cashier
Arbys Resturant
11.2011 - 06.2012
Greenwood High School
High School Diploma
08.2009 - 06.2012
Piedmont Technical College
No Degree from Early Childhood Education
05.2001
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