Nyziera Pantin
Frederick,MD
Summary
Customer Service Specialist with over 5 years of experience in delivering exceptional service and support to diverse clientele, including children, adults, and families. Proficient in scheduling and adept at using Microsoft applications, Accounts Payable software and POS systems to enhance operational efficiency. Recognized for quick learning abilities and strong interpersonal skills, contributing to effective team dynamics. Aiming to leverage expertise in customer engagement to further elevate client satisfaction in a dynamic environment.
Overview
9
9
years of professional experience
Work History
Budtender and Inventory Member
Pharmacann
New Market, MD
01.2023 - Current
- Delivered educational sessions on terpene benefits and usage.
- Managed organization of deliveries by sorting and labeling items effectively.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled high-volume invoice processing with minimal supervision.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Office Host
Tree Trekkers
Frederick, MD
01.2022 - Current
- Organized team activities while overseeing participant registrations.
- Conducted safety briefings to maintain adherence to protocols.
- Facilitated reservations for families, friends, and tax-exempt organizations.
- Communicated pricing details along with applicable customer offers.
- Managed scheduling duties for various functions like camp visits, corporate meetings as well as parties.
- Cultivated strong client relationships by providing in-person assistance.
- Conduct record searches and coordinated with other units on procedural problems involving complex cases.
Front Desk Team Lead
Urban Air Adventure Park
Frederick, MD
01.2020 - 01.2021
- Provide service for all customers, creating a clean and safe space for their jump and climb
- Front desk duties: phone calls, check- in customers, provide all participants with their correct socks and tickets
- Finalizing payments
- Explain different memberships, discounts and birthday party packages
- Book and schedule birthday parties, take deposits, finalize payments and set up birthday party rooms
- Help customers fully and correctly complete waivers
- Make daily announcements and communicate to customers over microphone
Server and Hostess
Romano’s Macaroni Grill
Frederick, MD
01.2019 - 01.2020
- On the phone customer service for To-Go orders, preparation of orders sent to the kitchen
- Greet and welcome customers, grab menus and guide parties to their proper table
- Provide proper care to ensure all customers' needs and wants for their order are correct and met
- Clean and reset tables before and after customers leave
- Multitasking, serving multiple tables in one section
Cashier and Sales Associate
TJ Maxx
Frederick, MD
01.2016 - 01.2019
- Providing a clean space for all customers to enjoy their shop
- Scan, sort and fold clothing for the completion of the customer's shopping visit
- Providing full explanation of promotions, TJ Maxx credit cards, and discounts to every visitor
- Provide service to all customers before finalizing their payment
- Sort and organize clothing in specific sections of the store
Lead Teacher
Centennial Early Learning Center
Frederick, MD
01.2021
- Planning, creating and teaching in an exciting environment for younger children
Education
Associate of Science - Nursing
Frederick Community College
Frederick, MD01-2021
Skills
- General accounting
- Payment verification
- Transaction entry
- Bill payment
- Production leadership
- Product merchandising
- Microsoft Office Suite Proficiency
Awards
- 90 Hour Child Development Certificate
- Budtender of the Month
Timeline
Budtender and Inventory Member
Pharmacann
01.2023 - Current
Office Host
Tree Trekkers
01.2022 - Current
Lead Teacher
Centennial Early Learning Center
01.2021
Front Desk Team Lead
Urban Air Adventure Park
01.2020 - 01.2021
Server and Hostess
Romano’s Macaroni Grill
01.2019 - 01.2020
Cashier and Sales Associate
TJ Maxx
01.2016 - 01.2019
Associate of Science - Nursing
Frederick Community College
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