O. Michael Taylor-Hollingsworth
New York,NY
Quote
Judge a man by his questions rather than his answers.
Voltaire
Summary
Certified professional with extensive experience in customer service, administrative support, financial counseling, and office management. Energetic and enthusiastic with exceptional problem-solving abilities and capacity to perform multiple tasks efficiently. Proficient in Microsoft Office, medical billing procedures, insurance authorization, and patient financial counseling. Proven track record in creating supportive environments for clients, managing high-volume administrative tasks, and providing exceptional service in both corporate and healthcare settings. Seeking a remote position to leverage strong communication, organizational, and technical skills.
Overview
10
10
years of professional experience
1
1
Certification
Skills
- Customer Service & Relationship Management
- Administrative Support & Office Management
- Patient Financial Counseling
- Insurance Authorization & Claims Processing
- Medical Billing & Terminology
- Appointment Scheduling & Calendar Management
- Multi-line Phone System Operation
- Data Entry & Record Keeping
- Microsoft Office (Word, Excel Certified)
- Technical Troubleshooting
- Sales & Customer Engagement
- Multitasking & Time Management
- Problem Resolution & Critical Thinking
Certification
- NCSF Personal Training Certification
- Life Coach Certification
Education
Medical Information Technician Program - Medical Terminology, Medical Software, Medical Office Procedures, Medical Insurance, CPR, AED, Blood Borne Pathogens, First Aid
ANDO International, Inc.
Office Operations Program - Microsoft Excel Certified, Microsoft Word Certified
STRIVE, Inc.
Advanced Regents Diploma - undefined
Cardinal Hayes High School
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Pennsylvania State University
Work History
Community Associate Manager
Regus
New York, NY
11.2021 - Current
- Serve as first point of contact for new and existing customers, providing exceptional service and administrative support including mail handling, phone answering, package dispatch, and office supply ordering.
- Manage day-to-day operations of the business center, including switchboard management, handling calls for internal/external clients, and coordinating various business areas.
- Oversee meeting room booking system, prepare offices for move-ins/move-outs, and ensure the center is consistently 'show ready' by maintaining high standards in all areas.
- Maintain and troubleshoot basic IT and telecom issues while identifying opportunities to promote Regus products and services to contribute to center revenue.
Patient Financial Counselor
Memorial Sloan Kettering Cancer Center
New York, NY
05.2019 - 10.2021
- Contacted patients via telephone prior to scheduled appointments to acquire demographic and financial information with sensitivity and professionalism.
- Discussed financial options with patients considering additional services and provided detailed information regarding hospital billing and administrative procedures.
- Generated Medical Record Numbers as requested by clinical areas and advised patients about financial responsibilities, options, and necessary actions.
- Contacted insurance companies to obtain Out of Network Authorizations and maintained updated knowledge of insurance networks for patient guidance.
- Managed multiple weekly assignments efficiently in a high-volume environment while creating a supportive space for patients to discuss medical challenges.
Community Associate
Regus
New York, NY
07.2018 - 05.2019
- Provided exceptional first impressions and service to customers and visitors through comprehensive administrative support.
- Managed day-to-day center operations including switchboard operation, call handling, and meeting room coordination.
- Prepared offices for move-ins/move-outs and maintained the center to high standards of presentation and functionality.
- Assisted with basic IT and telecom troubleshooting while identifying opportunities to promote additional services.
Crew Member
Trader Joe's
New York, NY
10.2016 - 05.2016
- Operated cash registers, received and unloaded deliveries, stocked shelves, and built product displays.
- Answered customer questions about products and ensured a fun, friendly, and informative shopping experience.
Sales Consultant
Best Buy
New York, NY
04.2016 - 06.2018
- Implemented assigned responsibilities in outlet area to engage customers and build complete solutions while maintaining high service standards.
- Maintained inventory and merchandising standards and demonstrated excellence in selling skills and customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Community Associate Manager
Regus
11.2021 - Current
Patient Financial Counselor
Memorial Sloan Kettering Cancer Center
05.2019 - 10.2021
Community Associate
Regus
07.2018 - 05.2019
Crew Member
Trader Joe's
10.2016 - 05.2016
Sales Consultant
Best Buy
04.2016 - 06.2018
Medical Information Technician Program - Medical Terminology, Medical Software, Medical Office Procedures, Medical Insurance, CPR, AED, Blood Borne Pathogens, First Aid
ANDO International, Inc.
Office Operations Program - Microsoft Excel Certified, Microsoft Word Certified
STRIVE, Inc.
Advanced Regents Diploma - undefined
Cardinal Hayes High School
undefined
Pennsylvania State University