Jacklin V. Hoffelt

Ensure the successful implementation and delivery of client projects on a global basis in line with the client plan and ensure that contractual obligations are fulfilled. Additionally, identify new revenue opportunities within existing clients and manage the contract renewal process.

• Multinational customer focused position with advanced sales knowledge and skills to sell full product portfolio to assigned key accounts within given country to achieve or exceed given sales targets. Global accounts have exceeded 25% growth over last years sales targets.
• Work with International Account Managers on pre-contract sales negotiations/presentations. Prepare paperwork to activate and maintain contract services. Monitor and manage global contract performance, including supervision of both audit delivery and back-office activities. Built and maintained strong client relationships to drive business growth.
• Focus on future business development opportunities with west coast distributor. Created sales forecasts to target daily, monthly and yearly objectives. Supported sales and reporting for large and medium-sized accounts.
• Present and sell company products and services to current and potential clients. Prepare action plans and schedules to identify specific targets and to project number of contacts to be made. Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Become client's focal point for SNF services post-contract award and implement agreed client plan. Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction. Achieved sales targets/client retention volume set by Global Head International Sales & Accounts.
• Provide overall management of new, existing portfolio and information relative to customer, including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects.
• Ensure accuracy and timeliness of reporting in sales pipeline management, for all regular and sales reports when required. Identify risks with respect to poor performance/client expectations and concerns. Developed and delivered presentations to key customers to position products and services.

• Previously employed by LV Lomas (Brampton, Canada) and purchased by IMCD US in August 2017.
• Developed accounts in household, personal care and cosmetic markets for Southeast market covering approximately two hundred accounts increasing sales over 30%.
• New product launches, formulation assistance and ingredient sourcing while providing clear transparency from principal to customer.
• Achieved sales and profit targets by developing new business and maintaining existing business, building strategic business relationships, formulating innovative business development strategies.
• Technical Sales by providing technical support and formulation expertise to formulation chemists.
• Worked closely with own lab on to keep up with formulation challenges and trends to remain current with industry standards.
• Extensive interfacing with all levels of Product Development, Purchasing, Marketing and Management.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

• Managed and marketed six specialty personal care product lines for Coast Southwest while maintaining account responsibility for thirty accounts. Increased overall sales over 30%.
• Extensive interfacing with all levels of Product Development, Purchasing, Marketing and Management.
• Develop, integrate and manage cross-functional agreements and serve as liaison for all business joint ventures.
• Ensure team atmosphere and positive partnership.
• Creative marketing support and face to face technical expertise with all sales staff at Coast Southwest.
• Services include; design and preparation of presentations, customer service and support, technical training and assistance, literature development, and raw material sourcing.

• Previously employed by East Hill Packaging and purchased by QuadPack in 2018.
• Managed all new sales and retain existing clients for this cosmetic packaging and fulfillment services.
• Exceeded sales within six months of hire.
• Researched client needs and provided exceptional packaging options for each customer.
• Played key role in packaging design.
• Created custom presentations and proposals to build interest and ensure sales success.
• Continued to meet clients' needs with consultative sales solution approach and focus on value.

• Daily management of Hospital accounts 12; maintenance and tracking of program budgets. Category growth was increased by 50%.
• Global Sourcing of medical supplies with China offices.
• Maintained sales analysis reports and generate relevant market/sales reports as needed.
• Differentiate hospital's product lines from competitors by providing superior customer service, and high visibility and aggressive client involvement.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Director of Sales and Marketing

June 2000-July 2009

· In-depth scientific knowledge and physiology of specialty raw materials for the cosmetic and pharmaceutical industry. Specializing in clinically proven active ingredients.

· Create, track and evaluate market trends, performance and effectiveness of programs, channels and product mix for personal care industry. Personally developed, revitalized and improved product portfolio for sales campaigns to local and multinational cosmetic firms.

Technical Sales Representative

June 1996 – May 2000

· Technical sales to skin, hair and color cosmetic manufactures, marketing presentations, sample follow up, facilitating price quotes and cold calling. Self-starter with ability to multi-task and be productive in busy environment with multiple national/international vendors.

Customer Service Representative February 1994 – May 1996

· Provide customer service: accept, monitor orders and establish customer contact. Make sales over phone and provide basic assistance. Negotiate problematic issues and client's concerns. Advise on best solution for client's request. Collect data and customer's feedback to report back to all Vendors.