Oana Bonomo
Derry
Summary
Business development and operations leader with experience growing partner ecosystems, leading cross-functional initiatives, and using analytics to drive platform adoption, operational scale, and strategic growth. Track record of building and managing complex partner networks, shaping go-to-market execution, influencing executive stakeholders, and enabling scalable solutions across technology and service environments. Combines business, technical, and operational fluency with experience at Autodesk, athenahealth, and Care.com. MBA with a B.S. in Computer Information Systems.
Overview
21
21
years of professional experience
Work History
VP, Partner Network & Fulfillment Operations
CARE.COM
05.2021 - Current
- Lead a large-scale partner ecosystem and service delivery operation across the U.S. and international markets, with responsibility for partner growth, partner management, fulfillment strategy, network enablement, international care benefits, and a domestic staffing business line.
- Lead backup care partner network operations across 50 states and 5 countries, managing ecosystem growth, partner performance, fulfillment, and network enablement.
- Oversee a scaled operating model including 65 corporate employees, 25 BPO fulfillment agents, 500 W-2 caregivers, and 4,000+ agency and center partners.
- Support a business delivering 100,000+ jobs annually and own P&L responsibility for Town + Country Resources, generating $4M-$5M in annual referral-fee revenue.
- Partner with executive leadership, including the GM of Enterprise, CFO, Chief Customer Experience Officer, HR, Legal, and Product leaders, to shape strategy and improve business performance.
- Scaled backup care fulfillment 2.5x, growing from 40,000 jobs in 2020 to 100,000+ jobs in 2025 through ecosystem expansion and operating model improvements.
- Redesigned the fulfillment model from sequential partner exclusivity to a competitive first-come, first-served structure, cutting average time to fill by 50%.
- Reduced client cancellations by more than 40% through root-cause analysis and cross-functional improvements spanning operations, product, engineering, and marketing.
- Improved service mix economics by increasing center-based care utilization 2.2x, from 16% to 35%.
- Built KPI systems across recruiting, engagement, and fulfillment teams to align execution around fill rate, partner quality, turnaround time, and network productivity.
- Create provider quality standards, scorecards, and incentive programs that increased caregiver tenure 3x, from 6 months to 18 months.
Director, Business Intelligence
ATHENAHEALTH
08.2017 - 05.2021
- Led analytics and forecasting initiatives that improved operational planning, service readiness, and cross-functional decision-making in a complex healthcare technology environment.
- Developed dashboards and models for headcount planning, capacity planning, utilization, cost, unit economics, value, and ROI.
- Built a workforce forecasting model using sales pipeline data, client data, work-unit inflows and outflows, and level-of-effort analysis.
- Evaluated seven forecasting methodologies against historical actuals and selected the most accurate model for future demand planning.
- Translated forecasts into FTE requirements, hiring timelines, backlog scenarios, and client risk tradeoffs, improving workforce planning and service readiness.
- Analyzed operating dependencies across solution design, build, technical program management, customer support, onboarding, and product enrollment.
- Led deep-dive analysis into interfaces, endpoints, transaction volumes, API integrations, and message error and resolution patterns.
- Developed leading indicators to surface operational risk earlier and improve decisions around cost, readiness, and delivery.
Program Manager, Business Strategy and Operations
AUTODESK
07.2012 - 08.2017
- Supported strategic planning, operational execution, analytics, and roadmap visibility in the AEC space.
- Managed execution of strategic planning processes, business roadmaps, operating metrics, and cross-functional interdependencies.
- Developed, automated, and maintained dynamic KPI dashboards covering billings, subscribers, volume, and annual recurring revenue.
- Received the FY16 Q2 Award for Executional Excellence from the CMO for dashboard and reporting impact.
- Drove development of reporting and analytics tools that enabled data-driven strategic decisions.
- Led strategic planning processes by tracking, communicating, and monitoring overall program strategy and lifecycle execution.
Email Marketing Manager
Vantage Deluxe World Travel
01.2011 - 01.2012
Category Manager
Wayfair
01.2010 - 01.2011
Senior Analyst
Office Depot
01.2006 - 01.2010
Education
Master of Business Administration (M.B.A.) -
Florida Atlantic University
Boca Raton, FL08-2006
Bachelor of Science (B.S.) - Computer Information Systems
Florida Atlantic University
Boca Raton, FL05-2004
Skills
- Scaled a national and international partner ecosystem supporting 100,000 annual service engagements across 50 states and 5 countries
- Built and led partner network operations spanning 4,000 agency and center partners, 500 W-2 caregivers, 65 corporate employees, and 25 BPO agents
- Redesigned partner fulfillment and engagement models to improve speed, partner responsiveness, and overall network performance, reducing average time to fill by 50%
- Drove executive-level strategy discussions with finance, product, legal, HR, and customer leadership to improve service delivery, partner performance, and growth outcomes
- Built KPI systems, scorecards, forecasting models, and operational dashboards to support partner quality, capacity planning, adoption readiness, and business decision-making
- Brings prior Autodesk experience in business strategy and operations, including roadmap execution, strategic planning, metrics, recurring revenue dashboards, and cross-functional program leadership
Timeline
VP, Partner Network & Fulfillment Operations
CARE.COM
05.2021 - Current
Director, Business Intelligence
ATHENAHEALTH
08.2017 - 05.2021
Program Manager, Business Strategy and Operations
AUTODESK
07.2012 - 08.2017
Email Marketing Manager
Vantage Deluxe World Travel
01.2011 - 01.2012
Category Manager
Wayfair
01.2010 - 01.2011
Senior Analyst
Office Depot
01.2006 - 01.2010
Master of Business Administration (M.B.A.) -
Florida Atlantic University
Bachelor of Science (B.S.) - Computer Information Systems
Florida Atlantic University