Oanh Ha
Lansing,MI
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Successful at developing and leading targeted programs aimed at improving operations by accounting for human factors in different environments. Designs and implements traditional and cutting-edge experiments to enhance data collection and drive necessary change.
Overview
8
8
years of professional experience
Work History
ABA Technician
ABA Pathways
Lansing, MI
05.2024 - Current
- Assisted in designing individualized behavior plans for clients.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Conducted assessments and observations to evaluate the progress of each client's plan.
- Collaborated with team members to develop positive reinforcement strategies for clients.
- Maintained accurate records of all activities related to client treatment plans.
- Promoted positive behaviors through verbal praise and tangible rewards.
Call Center Representative
GC Services
Denver, MI
01.2023 - 05.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Reviewed and filed guest information that included personal information and social security.
- Collected unpaid debts and maintained a welcoming personality to guests.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Security Officer
Allied Universal Security Services
Lansing, MI
09.2021 - 09.2022
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Performed first aid and CPR when necessary during emergency situations.
Salon Receptionist
Valentina’s Nails & Spa
San Antonio, Texas
08.2019 - 09.2021
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Processed payments for services rendered.
- Maintained up-to-date records of customer visits and purchases.
- Ensured all areas of the salon were clean and organized at all times.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Resolved customer complaints in a professional manner.
Tech Team Lead
The Bridge Project
Denver, Colorado
06.2016 - 08.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve student education levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Created scheduled learning plans for students levels K-9.
- Supervised group individuals in a diverse environment.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Model
Barbizon Modeling School and Agency
Denver, Colorado
06.2017 - 06.2018
- Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
- Assisted with makeup, hair styling, and wardrobe selection to ensure the desired look was achieved.
- Collaborated with photographers to create poses that best showcased products or concepts while maintaining a professional demeanor.
Education
High School Diploma -
Taft High School
San Antonio, TX06-2021
Associate of Science - Diagnostic Medical Sonography
Lansing Community College
Lansing, MISkills
- Social Skills Development
- Transition planning
- Applied Behavior Analysis
- Individualized treatment plans
- Data Collection
- Active Listening
- Critical Thinking
- CPR Certified
- Scheduling
- Project Management
- Positive and professional
Timeline
ABA Technician
ABA Pathways
05.2024 - Current
Call Center Representative
GC Services
01.2023 - 05.2023
Security Officer
Allied Universal Security Services
09.2021 - 09.2022
Salon Receptionist
Valentina’s Nails & Spa
08.2019 - 09.2021
Model
Barbizon Modeling School and Agency
06.2017 - 06.2018
Tech Team Lead
The Bridge Project
06.2016 - 08.2018
High School Diploma -
Taft High School
Associate of Science - Diagnostic Medical Sonography
Lansing Community College
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