Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Obadiah Creary

Miami,FL

Summary

- I'm heavily involved with my church so I really do strive to put people first. Dynamic and results-driven professional with extensive experience in customer service and team leadership at Chick-fil-A. Proven ability to enhance customer satisfaction through effective problem-solving and conflict resolution. Skilled in cash handling and staff training, fostering a collaborative environment that drives operational success. Committed to maintaining high standards in fast-paced settings.

- Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

5
5
years of professional experience

Work History

Shift Leader

Chick-fil-A
06.2021 - 05.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Host

P. F. Chang's
03.2021 - 05.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Front of House Employee

Costco
10.2020 - 02.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Education

High School Diploma -

Lake Minneola High School
Minneola, FL
06-2020

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership
  • Customer service management
  • Conflict resolution
  • Staff training and development
  • Complaint resolution

Accomplishments

  • Supervised team of 100 staff members without issue. This allowed me to get promoted and I was highly favored at my job for being relatable but also not having a problem with writing people up, and also being able to pick and choose when to have fun with the team but also knowing when to get everyone back to working hard.


Timeline

Shift Leader

Chick-fil-A
06.2021 - 05.2025

Host

P. F. Chang's
03.2021 - 05.2021

Front of House Employee

Costco
10.2020 - 02.2021

High School Diploma -

Lake Minneola High School

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Obadiah Creary