Obadiah Maina
Brooklyn Center,MN
Summary
Proven Sales Agent at First Financial Security Inc., adept in client relations and technical support, enhanced customer satisfaction and expanded client base through strategic networking and adaptability. Skilled in leveraging CRM software, my approach resulted in significant business growth. Collaborated effectively across roles, demonstrating exceptional customer assistance and sales training acumen.
Overview
10
10
years of professional experience
Work History
Sales Agent
First Financial Security Inc.
03.2021 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Freelance Musician
Obadiah Maina
04.2014 - Current
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including guitar, piano and drums.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Wrote and arranged original compositions for live music performances.
- Built networks with local musicians to provide session support for gigs and events.
Cashier
Vaping Studio
01.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
No Degree - Guitar Performance
North Central University
Minneapolis, MNSkills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Networking
- Adaptability to Change
- Making offers
- Customer Needs Assessment
Photography
Shooting stills for architecture and nature using a professional camera body and lens.
Languages
Swahili
Elementary
Timeline
Cashier
Vaping Studio
01.2023 - 03.2024
Sales Agent
First Financial Security Inc.
03.2021 - Current
Freelance Musician
Obadiah Maina
04.2014 - Current
No Degree - Guitar Performance
North Central University
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