Obaid Rashid Khan
Cabin Crew
Doha,Qatar
Summary
Experienced professional with over 10 years in customer service, key account management, and aviation. Advanced from Customer Service Executive to Key Account Manager, refining interpersonal and problem-solving abilities. Skilled Cabin Crew member focusing on safety protocols and providing exceptional customer experiences on international flights. Known for excelling in high-pressure situations and upholding outstanding service standards in various industries.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Key Account Officer
Papercut Factory
Doha, Baladiyat Ad Dawhah
09.2024 - Current
- Organized regular meetings with clients to discuss progress updates, future plans, and any challenges faced during collaboration periods.
- Provided exceptional customer service by addressing concerns quickly and effectively, maintaining client trust in the company''s abilities.
- Implemented account management best practices, improving overall efficiency and effectiveness in handling key accounts.
- Monitored industry trends to stay informed on emerging opportunities for account expansion.
Flight Attendant
Qatar Airways
Doha, Baladiyat Ad Dawhah
07.2017 - 04.2024
- Delivered exceptional in-flight service on international routes, ensuring passenger comfort and adherence to the highest industry standards.
- Engaged in ongoing professional development through regular training on safety protocols, company policies, and customer service excellence.
- Conducted comprehensive pre-flight safety inspections to confirm the proper functioning of emergency equipment, including oxygen masks and life jackets.
- Skillfully managed in-flight passenger conflicts and medical situations, providing timely and compassionate responses.
- Utilized multilingual abilities to assist passengers from diverse backgrounds, facilitating clear communication and enhanced service.
- Maintained composure and demonstrated leadership during emergency situations, prioritizing the safety of all passengers and crew.
Key Account Manager
Al-Shaya Group
Kuwait City , Kuwait
03.2013 - 05.2017
- Fostered and managed key client relationships, ensuring exceptional customer service to enhance satisfaction and retention.
- Conducted comprehensive account reviews to evaluate performance, pinpoint improvement areas, and develop strategies for future growth.
- Performed in-depth analysis of sales and customer data to uncover trends and pinpoint opportunities for increased profitability.
- Identified market trends and leveraged insights to propose expansion of product offerings within key accounts.
- Cultivated and sustained robust client relationships, driving business growth and loyalty.
- Built strong rapport with clients by consistently delivering beyond expectations in both quality and service.
Customer Service Executive
IndusInd Bank
Srinagar , Jammu And Kashmir
01.2012 - 02.2013
- Delivered comprehensive customer support, prioritizing client needs for banking inquiries, account management, and financial transactions.
- Enhanced the account opening process, boosting efficiency and user experience for new clients.
- Facilitated customer navigation of online banking platforms, elevating the digital banking experience.
- Provided prompt, accurate responses to customer inquiries, increasing satisfaction with bank products and services.
- Maintained current industry knowledge, ensuring top-tier service aligned with best practices.
- Pursued ongoing training to stay abreast of industry trends, regulatory changes, and new banking solutions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
BCom - Commerce
University of Kashmir
Kashmir 12-2011
Skills
Strong communication skills
Crisis management expertise
Analytical problem-solving
Cultural awareness
Safety protocols
Interpersonal conduct standards
Certification
Safety Training Certificate Qatar Airways Sep 2017
Interests
Hiking, Workout, Space and its wonders
DRIVING LICENSE
- Valid Qatari Driving License
Timeline
Key Account Officer
Papercut Factory
09.2024 - Current
Flight Attendant
Qatar Airways
07.2017 - 04.2024
Key Account Manager
Al-Shaya Group
03.2013 - 05.2017
Customer Service Executive
IndusInd Bank
01.2012 - 02.2013
BCom - Commerce
University of Kashmir