Account and Operation Assistant Manager
Dhoom Management LLC
Austin, Texas
08.2021 - Current
- Assisting with account managers in handling client accounts, addressing client inquiries, and ensuring client satisfaction
- Assisting the operation Manager with making long-term and short-term planning and its implementation to achieve company goals
- Identifying opportunities for process optimization and implementing strategies to enhance productivity and reduce costs
- Assisting with upcoming event Planning and Management
- Preparing regular reports on operational performance, key metrics, and account status for management review
- Helping with wedding and party planning visual design and graphic software
- Coordinate and Communicate with clients about their events
- Coordinating in-person or Virtual Meetings with new Couples and decorating their ceremonies accordingly
- High level Costumer service with providing high level Decoration Service
- Providing guidance and support to the operational team, fostering a positive and productive work environment
- Leading, supervising and assisting the Decoration Team Before, during and after the event.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Created reports on sales trends, inventory levels, and financial data.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
