Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Obdulia Nava

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Soriana, leveraging strong communication skills and MS Office proficiency. Expert in workload management and problem resolution, achieving significant improvements in inventory accuracy and staff training quality. Demonstrates a results-driven approach with a focus on achieving and exceeding employer goals.

Overview

21
21
years of professional experience

Work History

Housekeeping Aide

Vickery Development
01.2020 - 05.2024
  • Managed time effectively while prioritizing tasks based on urgency or importance.

  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Supported laundry operations by washing, drying, and folding linens as needed.
  • Removed dirt, dust, grease and from surfaces.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Assistant Store Manager

Soriana
12.2013 - 12.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided support to store manager in budgeting processes.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Assisted Living Aide

Edgemere Senior Living
03.2006 - 11.2013
  • Helped with planning schedules for staff and delegating assignments to meet coverage.
  • Enhanced resident satisfaction by organizing and implementing social activities and events.
  • Improved communication between residents and staff by serving as an advocate for individual needs and preferences.
  • Promoted a safe environment by monitoring resident activities and reporting any concerns to staff.
  • Maintained a clean, safe, and organized environment to enhance the customer experience.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted in daily living tasks for increased resident comfort and independence.

Cook's Assistant

Edgemere Senior Living
08.2003 - 03.2006
  • Worked with chef to prepare daily food specials and other supplies.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Distributed food during busy peak periods to drive customer satisfaction.

Education

Diploma - Small Business Administration And Management

Universidad Autonoma De Guerrero
Guerrero, Mexico

Skills

Workload Management

Problem Resolution

MS Office

Data Entry

Administrative Support

Strong Communication Skills

Telephone and email etiquette

File Organization

Documentation and Recordkeeping

Deadline-oriented

Languages

English
Professional Working

Timeline

Housekeeping Aide

Vickery Development
01.2020 - 05.2024

Assistant Store Manager

Soriana
12.2013 - 12.2019

Assisted Living Aide

Edgemere Senior Living
03.2006 - 11.2013

Cook's Assistant

Edgemere Senior Living
08.2003 - 03.2006

Diploma - Small Business Administration And Management

Universidad Autonoma De Guerrero

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Obdulia Nava