Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Obdulia Pichardo

Chula Vista,CA
Obdulia Pichardo

Summary

Personable Catering Coordinator skilled in managing large and small-scale events to exceed client expectations. Independently monitors catering functions and utilizes tools and systems effectively. Consistently displays strong commitment to excellent customer service and food quality to create memorable client experiences. Meticulous Catering Coordinator with 3 years of catering industry experience. Maintains high standards in catering, preparation, packaging and delivery to achieve client satisfaction. Effectively manages banquet operations to promote quality service while meeting financial goals. Hardworking Catering Coordinator eager to leverage 3 years of demonstrated success in client relationship management, venue coordination and event management. Well-versed in menu planning and dietary restriction compliance to meet guest needs and foster client satisfaction. Committed to delivering delicious food, engaging service and energizing environment.

Overview

6
years of professional experience

Work History

Panera Bread

Catering Coordinator
03.2017 - 11.2020

Job overview

  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Coordinated with catering staff to deliver food services for special events and functions.

Exquisite Limousine

Reservation Associate
03.2015 - 10.2018

Job overview

  • Utilized strong organizational skills to manage reservation records accurately and efficiently.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled billing information over phone.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Contributed to increased bookings by promoting hotel services and special offers during interactions with guests.
  • Streamlined reservation processes for improved accuracy and guest experience.
  • Resolved various issues and discrepancies for customers.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Informed guests about loyalty programs available at the hotel, resulting in increased membership enrollment rates.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Education

Canyon High
Monrovia, CA

High School Diploma
09.1998

Skills

  • POS Terminal Operation
  • Relationship Building
  • Money Handling
  • Purchasing
  • Reliable and Responsible
  • Event Coordination
  • Personnel Supervision
  • Client Retention
  • Sales Promotion
  • Managing Deliveries
  • Supply Ordering and Management

Languages

Spanish
Full Professional

Timeline

Catering Coordinator

Panera Bread
03.2017 - 11.2020

Reservation Associate

Exquisite Limousine
03.2015 - 10.2018

Canyon High

High School Diploma
Obdulia Pichardo