Summary
Overview
Work History
Skills
Languages
Affiliations
Timeline
Generic

Obdulia Reyes

Houston, Texas,Tx.

Summary

Versatile Interpreter known for high productivity and efficient task completion. Specialize in simultaneous interpretation, technical translation, and cultural mediation. Excel in listening comprehension, verbal communication, and adaptability. Maintain calm under pressure to facilitate clear, accurate translations in fast-paced environments. Skilled interpreter with proven experience in simultaneous and consecutive interpretation. Demonstrated ability to bridge language and cultural barriers in fast-paced, high-stress environments. Strengths include strong fluency in English and Spanish, exceptional listening skills, and the ability to accurately convey complex ideas between languages. Previous roles have consistently resulted in improved communication for international clients and stakeholders. Skilled in linguistic services, known for high productivity and efficient task completion. Possess specialized skills in simultaneous interpretation, written translation, and cultural mediation. Excel at communication, active listening, and adaptability, ensuring clear and accurate conveyance of information across diverse languages and cultures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

12
12
years of professional experience

Work History

Interpreter

Avenue CDC
Houston, Texas
03.2024 - Current
  • Provided simultaneous translation services for conferences, meetings, seminars and interviews.
  • Conducted research to ensure accurate understanding of technical terminology and colloquialisms.
  • Utilized specialized software applications to facilitate the translation process in a timely manner.
  • Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
  • Attended training sessions on new technologies used in the field of interpreting.
  • Interpreted verbal conversations between individuals with limited English proficiency.
  • Collaborated with linguists to develop effective strategies for interpreting complex concepts.
  • Compiled detailed reports summarizing interpretations performed at various events or locations.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Interpreted conference calls and other workplace communications in real-time.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
  • Adhered to ethical codes protecting information confidentiality.
  • Read legal documents, scientific articles or news reports and rewrote into specified language.
  • Identified and resolved conflicts in translation or interpretation of words or concepts.
  • Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.

Shift Manager Mcdonalds

Rafiq llc
Houston, TX
01.2024 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Observed and monitored utilization of equipment.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Identified needs of customers promptly and efficiently.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Developed pricing schedules, costing for materials, and compliance statements.

Restaurant Waiter

Taqueria Tres Estados
Houston, TX
01.2013 - 01.2014
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Skills

  • Client Support
  • Records Management
  • Written document translation
  • Language proficiency
  • Professional ethics
  • Simultaneous interpretation
  • Interpersonal Communication
  • Cross-cultural communication
  • Client Confidentiality
  • Consecutive interpretation
  • Interpretation
  • [Language] Fluency
  • Relationship Building
  • Attention to Detail
  • Democratic Political Processes
  • Consecutive Translation
  • Critical Thinking
  • Live interpretations
  • Business Communications
  • Analytical Thinking
  • Cultural Sensitivity
  • Time Management
  • Word Conflict Resolution
  • Teamwork and Collaboration
  • Client Service
  • Conflict Resolution
  • Public Speaking
  • Problem-solving abilities
  • Continuous Improvement
  • Analytical Skills

Languages

English
Professional
Spanish
Professional

Affiliations

I have a passion for helping my community . I believe in helping spread information on mental health.

Timeline

Interpreter

Avenue CDC
03.2024 - Current

Shift Manager Mcdonalds

Rafiq llc
01.2024 - Current

Restaurant Waiter

Taqueria Tres Estados
01.2013 - 01.2014

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Obdulia Reyes