Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic
Obdulia Reyes

Obdulia Reyes

Houston,TX

Summary

Dynamic Shift Manager with a proven track record at McDonald's, enhancing team performance and customer satisfaction through effective leadership and problem-solving skills. Skilled in strategic planning and operational efficiency, I excel in training and mentoring staff to achieve over 20% increase in sales revenue. Demonstrated adaptability and commitment to excellence, fostering a collaborative and high-performing team environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Manager

Mcdonalds
01.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Troubleshot equipment to reduce service calls and downtime.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Coordinated project workflows for departments.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Cook

Ostioneria 7 Mares
11.2014 - 11.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cook

Taqueria Tres Estados
11.2012 - 10.2013
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced Type environment.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

Waitress

Taqueria Tres Estados
03.2012 - 11.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Skills

  • Customer service focus
  • Accurate money handling
  • Opening and closing procedures
  • Training and mentoring
  • Shift leadership
  • Performance monitoring
  • Priority management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Operational Efficiency
  • Delegation skills
  • Team building
  • Safety Protocols
  • Training and Development
  • Risk Assessment
  • Professionalism
  • Strategic Planning
  • Staff Training
  • Time management abilities
  • Adaptability
  • Personnel Management
  • Project Management
  • Technical understanding
  • Workflow Coordination
  • Workflow Optimization
  • Problem-solving aptitude
  • Performance Evaluations
  • Cross-Functional Collaboration
  • Financial and cash flow analyses
  • Prioritization skills
  • Handle materials
  • Systems implementation
  • Manage schedules
  • Communication Skills
  • Monitor production

Certification

Interpreter

  • Simultaneous Interpretation Certification – Various Training Programs
  • Community Interpreter Certificate – Various Educational
  • Community Interpreter Tecolotl 2024

Languages

English
Professional Working
Spanish
Full Professional

Timeline

Shift Manager

Mcdonalds
01.2022 - Current

Cook

Ostioneria 7 Mares
11.2014 - 11.2015

Cook

Taqueria Tres Estados
11.2012 - 10.2013

Waitress

Taqueria Tres Estados
03.2012 - 11.2012

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Obdulia Reyes