Reco Hayes

• Planned, developed and implemented strategy for operational management to meet performance, safety, timeliness and budget requirements.
• Managed and controlled site expenditures within approved budgets.
• Managed site usages of labor, supplies, and chemicals to ensure P&L standards were met.
• Evaluated and documented sanitation process for potential cost savings citing specific areas, dollars and/or percentages to support recommendations, which were relied on by the Site Manager superiors.
• Monitored, measured and reported on operational issues, opportunities and improvement plans and achievements the same within agreed formats and timeframes.
• Communicated with Division Manager on a daily basis to report accidents, downtime, damage and other important plant issues.
• Communicated with Corporate office daily regarding items such as nightly logs, payroll, chemical and supply orders, timesheets, etc.
• Completed weekly internal safety audits on staff as well as equipment to ensure we were providing team members a safe work environment.
• Set, monitored, motivated and tracked specific goals for the sanitation crew in regards to working safe, clean and on time.
• Managed and developed direct reporting staff, including, but not limited to, interviewing, hiring, training, coaching, motivating, evaluating, setting and adjusting of pay rates and hours of work, handling team member complaints and grievances, disciplining team members, planning and directing the work of team members, etc.
• Ensured compliance with all internal company procedures and policies including Technical Services, Human Resources, Accounting, IT, and general customer service. • Complies with procedures set forth in employee handbook, safety handbook, cleaning procedure and Corporate Authorities manual.
• Implemented PSSI training programs including safety training and ERP. Coordinated responses to all governmental or customer deficiencies.
• Reported and investigated all accidents.
• Monitored treatment of injured team members and assisted worker's compensation in providing restricted duty work. Served as a liaison with PSSI's customers. • Attended sanitation meetings (e.g., production, USDA, audits, etc.) on behalf of PSSI with the customer. • Communicated customer responsibilities required for sanitation of the facility (e.g., maintenance needs, water pressure/temperature, customer provided supplies, etc.).
• Submitted corrective actions procedures to customer when necessary to remedy issues.
• Followed-up with customers to ensure that problems are resolved to their satisfaction.
• Acted as liaison with regulatory agencies as needed.

Responsible for the daily sanitation processes, budgets, and team members for the entire facility

Managed Sanitation team to ensure a successful hand off prior to sanitation shift, and ensured team members were working in a safe yet efficient manner, and accompanied Quality and USDA inspectors at the conclusion of the shift

Overseen the site’s budgets and monitored them routinely to prevent overspending

Monitored the site’s Food Safety and Safety KPIs to ensure they were in compliance with company standards

Worked with customer’s maintenance personnel pre-shift to ensure the floor was ready for sanitation

Conducted group lockout training with new supervisors., issued new or replacement PPE to team members as necessary

Responsible for ensuring that all reporting sanitation team members and supervisors were adequately staffed, trained, and had necessary equipment and personal protective equipment to perform their jobs safely and effectively

Communicated any unusual or special sanitation requirements to necessary team members before the shift commenced

Ensured that all required safety procedures were communicated to, and understood by all sanitation team members.

Performed inspection of the equipment that was cleaned and sanitized by the crew.

Inspected and approved the reporting and departure times of the entire crew.

Accompanied customer’s QA and USDA inspectors during Pre-Op inspections

Attended regular business reviews as a Senior representative for QSI Operations

Maintained constant line of communication with customer’s management team with regard to sanitation operations.

Aligned floor staffing in a manner that ensured a timely sanitation process, and adjusted staffing to accommodate short crews as necessary

Responsible for completing necessary reports and communicated effectively with customer personnel.
Monitored employees’ weekly time cards and attendance in QSI’s ADP system

Maintained records of sanitation processes, deficiencies, employee training, etc

Administered company’s progressive discipline policy when necessary

Administered group Lock Out Tag Out procedures to secure facility equipment during sanitation process

At times may be responsible for driving special equipment such as fork lifts or scissor lifts (upon receiving specialized training)

Chemical and supply ordering and budgeting

• Maintained records and logs of work performed and materials and equipment used.
• Managed site development with assistance from Senior leadership team .
• Kept site compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Interviewed, hired, and trained new workers.
• Chemical supply ordering and budgeting.
• Ensured employees were effectively trained on the 8 Steps of Sanitation.
• Worked closely with sanitation team, production and quality leadership team to ensure a successful hand off.
• Oversaw all daily office operations and equipment maintenance.
• Coordinated site investigations, documented issues, and escalated to executive teams.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Inspected cleanliness of common areas and offices.
• Created weekly and monthly reports and presentations for management team.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Managed 450+ employees in a fast paced production setting.
• Planned and conducted new employee orientation, to foster positive environment to increase organizational objectives.
• Developed detailed plans based on broad guidance and direction.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Managed inventory control, cash control, and store opening and closing procedures.
• Interviewed, trained, and mentored all store employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.

• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Performed regular reviews assessing each employee's performance and developed improvement plans.
• Approved regular payroll submissions for employees.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.