Obed Matos
Lady Lake,FL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning Automotive Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Automotive Service Advisor
Jenkins Nissan
03.2020 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies, and services.
- Sought ways to improve processes and services provided.
- Suggested additional services to customers to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
Automotive Service Advisor
Mullinax Ford Of Central Florida
10.2016 - 02.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Interpreter Services Coordinator Assistant Manager
AdventHealth
05.2009 - 10.2016
- Collaboration as a team lead
- Scheduled translation services
- Assisted foreign language-speaking clients with inquiries.
- Monitored progress of translation projects and reported issues to appropriate personnel.
Transportation Coordinator
AdventHealth
05.2000 - 10.2010
- Provided timely transportation of diverse clients to healthcare facilities.
- Coordinated dispatch to accomplish delivery requirements.
- Built and maintained strong partner relationships.
- Developed strategies to reduce transportation costs and increase operational performance.
- Analyzed data to identify improvement opportunities.
Education
High School Diploma -
Forest Lake Academy
Apopka, FL05.1999
Skills
- Handling Customer Complaints
- Attention to Detail
- Vehicle Supervision
- Customer Consulting
- Accurate Estimates
- Warranty Claims Process Management
- Sales Expertise
- Account Management
Accomplishments
- Assisted in bringing the store to top ranking service department within the Jenkins Auto Group and Nissan.
Languages
Spanish
Native or Bilingual
Timeline
Automotive Service Advisor
Jenkins Nissan
03.2020 - Current
Automotive Service Advisor
Mullinax Ford Of Central Florida
10.2016 - 02.2020
Interpreter Services Coordinator Assistant Manager
AdventHealth
05.2009 - 10.2016
Transportation Coordinator
AdventHealth
05.2000 - 10.2010
High School Diploma -
Forest Lake Academy
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