Obed Owusu-Akoto
Manassas,VA
Summary
I am a highly skilled, motivated, results-oriented and customer focused professional with over 10 years of experience in Customer and Administrative services. Expert in assisting with clients claims processes and offering phenomenal customer service while collaborating with my team to resolve complex issues proactively. Excited to apply problem solving, analytical skills and a commitment to continuous learning in a dynamic insurance environment and contribute to the company’s success.
Overview
14
14
years of professional experience
Work History
Claims Services Specialist
Right to Dream Foundation
, Ghana
02.2012 - 11.2024
- Communicated effectively to the policyholders, i.e., students, and other stakeholders to aid in gathering the necessary information and addressing inquiries.
- Coordinated with medical providers and travel teams to ensure the students' claims are promptly and accurately handled.
- Oversaw the logistics of the personally identified information needed in filing for their travel and health claims for accuracy, completeness, and qualification while determining the appropriate course of action for payment or denial.
- Managed and coordinated with local and international partners to submit any insurance claims that were requested.
- Assisted in claims investigation by gathering documentation, reviewing all medical and travel reports, and evaluating them on a weekly basis.
- I supported my supervisor with administrative tasks and special projects as needed.
- Played a key role in the foundation's strategic direction, and managed cross-functional teams to achieve organizational goals.
Customer Service and Claims Associate
The Capital Group
, Ghana
11.2011 - 02.2012
- Provided exceptional customer service by assisting clients with inquiries, claim statuses, and product information.
- Managed a high volume of inbound calls while maintaining accurate records, and following up with clients as necessary.
- Collaborated with team members to resolve customer complaints and improve satisfaction rates.
- Processed documentation and maintained up-to-date client records in accordance with company policies.
- Assisted in employee benefits administration and compliance with labor laws and regulations.
- Coordinated administrative tasks, ensuring smooth day-to-day operations of the department.
- Managed schedules, meetings, and communication between staff and upper management.
Administrative Assistant
Agriculture Development Bank
, Ghana
10.2010 - 11.2011
- Supported daily operations by scheduling meetings, managing office supplies, and preparing reports
- Maintained filing systems for contracts, insurance claims, and financial records
- Assisted with claims processing by gathering required documentation and reviewing applications for completeness
- Collaborated with management to ensure compliance with regulatory requirements and internal policies
Education
BSc - Business Administration (Human Resource Option)
Pentecost University
Ghana01.2010
Skills
- Microsoft Office Suite
- Negotiation
- Conflict Resolution
- Administrative Support
- Customer Support
- Written Communication
- Verbal Communication
- Problem Solving
- Time Management
- Detail Oriented
Languages
English, Fluent
Professional Development
Conflict Resolution & Negotiation Skills
Accomplishments
- Successfully assisted over 100 students annually in submitting their claim requests for medical and travel purposes over the past decade
- I got recognized as the Employee of the Year for two consecutive times
Timeline
Claims Services Specialist
Right to Dream Foundation
02.2012 - 11.2024
Customer Service and Claims Associate
The Capital Group
11.2011 - 02.2012
Administrative Assistant
Agriculture Development Bank
10.2010 - 11.2011
BSc - Business Administration (Human Resource Option)
Pentecost University
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