Summary
Overview
Work History
Education
Skills
Timeline
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Obed Roberts

New York City,NY

Summary

Dynamic professional with extensive experience at Abercrombie & Fitch, excelling in leadership and strategic planning. Proven track record in enhancing customer satisfaction and driving sales performance. Skilled in project management and data analysis, fostering team development and operational excellence. Committed to creating positive work environments and achieving organizational goals.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Abercrombie & Fitch
New York, NY
06.2023 - Current
  • Oversee all aspects of store operations, including sales performance, customer service, inventory management, and visual merchandising.
  • Recruit, train, and develop store staff. Provide leadership and motivation to the team, set performance expectations, and conduct regular performance evaluations. Foster a positive and productive work environment.
  • Ensure high standards of customer service are maintained. Address customer inquiries and complaints promptly and effectively. Implement strategies to enhance the overall shopping experience and increase customer satisfaction.
  • Manage the store's budget, monitor financial performance, and analyze sales reports to identify trends and opportunities for improvement. Implement cost-control measures and ensure the store operates within its financial parameters.
  • Ensure the store complies with all company policies and procedures, as well as local, state, and federal regulations. Maintain a safe and secure environment for both employees and customers by enforcing safety protocols and addressing any safety concerns.

Customer Care Manager

Pulte Group
Las Vegas, Nevada
10.2019 - 01.2023
  • Managed the customer care process from pre-closing to post-closing, ensuring a seamless and positive experience for homeowners in million-dollar homes and communities.
  • Address and resolve homeowner inquiries, concerns, and complaints promptly and professionally, maintaining high levels of customer satisfaction.
  • Coordinated with construction and warranty teams to address any deficiencies or necessary repairs identified during inspections.
  • Lead, train, and mentor customer care representatives and technicians, fostering a culture of excellence and continuous improvement.
  • Develop and implement training programs to ensure the team is knowledgeable about company policies, procedures, and best practices in customer care.
  • Collaborated with sales, construction, and design teams to ensure a cohesive approach to customer care and community management.

Graphic Design Lead

Fedex Office Operation Plant
Las Vegas , NV
03.2018 - 09.2019
  • Coordinated production across stages from concept and design development through final testing and optimization.
  • Created presentations outlining design concepts and strategies for clients or internal teams.
  • Managed multiple design projects simultaneously while meeting tight deadlines.
  • Reviewed designs from other designers in order to ensure quality standards are met.

Education

Bachelor of Arts - Business Administration And Management

COLLEGE OF SOUTHERN NEVADA
Las Vegas, NV
05-2022

Associate of Arts - Business Management

MT. SAN ANTONIO COLLEGE
05-2014

Skills

  • Project Management
  • Data Analysis and Reporting
  • Proficiency in Microsoft 365
  • Leadership and Team Management
  • Strategic Planning and Execution
  • Communication Skills
  • Customer service
  • Team building
  • Employee training
  • Project management
  • Financial analysis

Timeline

Assistant Store Manager

Abercrombie & Fitch
06.2023 - Current

Customer Care Manager

Pulte Group
10.2019 - 01.2023

Graphic Design Lead

Fedex Office Operation Plant
03.2018 - 09.2019

Bachelor of Arts - Business Administration And Management

COLLEGE OF SOUTHERN NEVADA

Associate of Arts - Business Management

MT. SAN ANTONIO COLLEGE

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Obed Roberts