Obed Velazquez

• Field all calls from team technicians when management is not available
• Make the best Customer focus decision for tech
• Resolve any safety and quality issues focusing on the best Customer Experience

• Responsible for field training all new hires for the team
• Educate on all safety & quality M&P
• Teach all aspects and expectations for the Fiber Expert Path
• Assist in developing skills to be successful in the field
• Continued support after the Training program.

• Participate in safety meetings to discuss safety procedures and best practices
• Coach fellow technicians by disseminating safety knowledge by conducting field visits and driving observations
• Identify potential safety hazards to discuss with the committee and fellow technicians
• Promote a culture of safety by championing all safety measures and procedures.

Excellent communicator,concisely explain workers concerns to management and vice versa.

Trustworthy by being honest to both management and employees.

Diplomatic by navigating disagreements and finding common ground.

Install and repair all AT&T internet products in residential and business locations.

Execute all M&P for The Fiber Expert Path.

Provide excellent customer service.

• Installation of fiber and copper trunk cables
• Installed splice cases for both copper and fiber
• Extend dial tone and ethernet by installing CAt6 cables,fiber optics
• Build out communication closets with cable racks, 66 and 110 blocks ,patch panels

• Managed a team of 6 employees
• Monitored and tracked an accurate log of inventory supplies
• Created employee schedules
• Set monthly expense budget
• Enforced state rules and regulations when administering vehicle inspections.