Obed Vital
Port Saint Lucie,FL
Summary
Customer Service and Technical Support Specialist with a strong background in troubleshooting network and connectivity issues, supporting customer-premise equipment, and delivering high-quality service experiences. Known for resolving technical problems quickly, managing customer accounts efficiently, and maintaining detailed records using CRM systems. Excellent communication skills, combined with a proactive approach to problem-solving and teamwork. Currently pursuing a degree in Information Technology, building a solid foundation in system support, networking, and IT operations to complement hands-on technical experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Technical Specialist
Sunshine Communications Management LLC
West Palm Beach, FL
03.2024 - Current
- Responded to inbound technical support calls, resolving issues related to connectivity, customer-premises equipment, and service quality.
- Diagnosed and resolved customer connectivity problems, escalating to the NOC or Command Center as needed.
- Maintained accurate customer records and service logs in the CRM/database during and after support interactions.
- Scheduled field service appointments and prepared maintenance work orders based on call assessments.
- Delivered high levels of customer satisfaction by resolving billing inquiries, account issues, and service complaints professionally.
25U Signal Support Systems Specialist
Florida National Guard
Miami , FL
10.2019 - 10.2024
- Provided maintenance and technical support for signal systems, ensuring consistent and reliable communication capabilities for commanders and operational staff.
- Performed diagnostic testing and troubleshooting on signal equipment to maintain system functionality and meet performance standards.
- Assembled, wired, and configured electronic systems and prototypes using precision tools, while strictly adhering to safety and quality protocols.
- Managed user accounts and access controls using Active Directory Users and Computers, supporting organizational security and IT operations.
- Delivered hands-on technical support for communication and IT infrastructure, quickly identifying and resolving issues to minimize downtime, and maximize system uptime.
Customer Service Representative
William Sonoma Inc
Boynton Beach, FL
08.2023 - 01.2024
- Resolved customer inquiries and issues promptly, while ensuring a high standard of quality and satisfaction.
- Provided detailed product and delivery information, addressing customer questions and concerns with professionalism.
- Provided detailed product and delivery information, addressing customer questions and concerns with professionalism.
- Managed inventory checks, processed returns, and issued replacements and credits for damaged or defective merchandise, ensuring seamless customer experiences.
- Adhered to company guidelines to consistently meet or exceed performance and quality metrics.
Dispatch Specialist
Nation Safe Drivers
Boca Raton, FL
12.2022 - 08.2023
- Coordinated with service providers to deliver prompt and efficient roadside assistance by accurately relaying technical and logistical information.
- Delivered high-quality customer support via inbound calls, resolving inquiries and issues with professionalism, and attention to detail.
- Conducted proactive outbound communication to update customers on service status, and resolve time-sensitive coordination challenges.
- Utilized internal CRM and dispatch systems to document service calls, troubleshoot support issues, and streamline operational workflows.
- Identified and escalated complex service issues, misrouted requests, and customer complaints to the appropriate departments for timely resolution.
Cashier
Publix
Delray Beach, FL
02.2019 - 12.2022
- Accurately processed cash, check, and credit card transactions while maintaining a high level of attention to detail in point-of-sale (POS) system operations.
- Supported customers by locating products, completing purchases, and promoting loyalty program enrollment to improve overall satisfaction.
- Ensured compliance with legal and company policies by verifying identification for age-restricted transactions.
- Resolved customer questions and concerns by clearly explaining store policies, and delivering prompt, courteous service.
- Created a welcoming environment through proactive communication and dependable service, contributing to a loyal customer base.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UTSkills
- Technical support
- Network troubleshooting
- User account management
- Customer service
- Communication skills
- User training
Certification
- CompTIA A+, 2024
- CompTIA Network+, 2024
- ITIL® Foundation Certificate in IT Service Management, 2023
Websites
Timeline
Customer Service Technical Specialist
Sunshine Communications Management LLC
03.2024 - Current
Customer Service Representative
William Sonoma Inc
08.2023 - 01.2024
Dispatch Specialist
Nation Safe Drivers
12.2022 - 08.2023
25U Signal Support Systems Specialist
Florida National Guard
10.2019 - 10.2024
Cashier
Publix
02.2019 - 12.2022
Bachelor of Science - Information Technology
Western Governors University
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