Obedfort John
Port Saint Lucie
Summary
Dynamic customer service professional with proven expertise at Allied Universal Security Services, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through tailored support strategies and effective complaint handling. Proficient in data entry and call center operations, consistently driving sales growth and ensuring high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Allied Universal Security Services
05.2023 - 11.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Costumer Support Specialist
Amazon
05.2021 - 08.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Master Of Real Estate Development - Construction Management
Indian River State College
Ft. Pierce, FL12.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
Allied Universal Security Services
05.2023 - 11.2024
Costumer Support Specialist
Amazon
05.2021 - 08.2024
Master Of Real Estate Development - Construction Management
Indian River State College
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