Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

OBI NWOZO

Laurel,Maryland

Summary

Forward-thinking Operations Specialist bringing 12 years of expertise in Loss Prevention for Big Box sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in CCTV and Video surveillance systems.

Overview

17
17
years of professional experience

Work History

ASSET PROTECTION MANAGER

MACY'S
06.2014 - 05.2019
  • I serve as an Asset Protection Manager where I manage a team of 17 employees in a large, fast-paced environment
  • Each team member must be certified with a SPO or SO guard license
  • I manage the daily operations of a security team whose responsibilities are monitoring surveillance and handling security protocols
  • My responsibilities include: Conducting Investigations, Interviewing suspected employees whom may have allegedly caused loss to the company or customers whom are suspected of loss, theft or damage to the store, Conducting routine monthly safety and operation audits of the store, Ensuring that the facility is operating efficiently and safely, I operate the Intellex and CCTV camera systems and have received training in installing cameras on-site and at other remote locations, Monitoring the performance of my team and training new and existing staff on security operations

OVERNIGHT STOCKER

HARRIS TEETER
04.2014 - 06.2014
  • Responsible for the replenishment of grocery store products to ensure continuous operations and sales of the store
  • My responsibilities included: Stocked products new to the store and replenished continued products, Ensured price tickets reflected the stores advertised sales fliers, Removed expired, old or discontinued products, Ensured that store appearance was clean and safe for customers

FURNITURE DELIVERY PERSONNEL

KEATING FURNITURE WORLD
06.2013 - 12.2013
  • Responsible for the delivery of store furniture products
  • My responsibilities included: Delivering furniture purchases from store site to customer residences or businesses, Assembled products or furniture, Loading and unloading products, Performed customer service and adhered to store procedures and policies to ensure customer satisfaction

ASSET PROTECTION SPECIALIST

THE HOME DEPOT
02.2008 - 05.2013
  • Responsible for ensuring the safety and security of the facility, products, and customers
  • My responsibilities included: Monitoring video surveillance, Apprehending shoplifters or interviewing personnel or customers suspected of store loss, theft or damage, Investigating cash shortages from registers, Assisted with inventory of store products and helping to reconcile inventory numbers

Consultant

Nwozo Properties
01.2020 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Security Officer

Securitas Security Services USA
03.2007 - 02.2008
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Education

ASSOCIATES IN CRIMINAL JUSTICE -

UNIVERSITY OF PHOENIX
06.2014

Skills

  • Conducting Investigations
  • Monitoring Suspicious or Fraudulent Activity
  • Apprehending suspects
  • Controlling possible volatile situations or operating in a potential volatile environment
  • Interviewing suspected employees or customers
  • Customer service and maintaining customer relations
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • SPO certified
  • Operating Intellex and CCTV camera systems and trained in the installation of cameras
  • High level of integrity and possesses a diligent work ethic
  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Integrity and Honesty
  • Customer Relationship Management
  • Project Leadership
  • Goal Setting
  • Client Engagement
  • Continuous Improvement
  • Client rapport
  • Work Planning and Prioritization
  • Staff Management
  • Business Planning
  • Employee Management
  • Research and Development
  • Management Coaching
  • Safety Regulations

References

  • JOSE PALOMINO, (240) 704-3421
  • PETER N.G, (917) 796-7985
  • CHRIS HARRIS, (240) 253-3526

Timeline

Consultant

Nwozo Properties
01.2020 - Current

ASSET PROTECTION MANAGER

MACY'S
06.2014 - 05.2019

OVERNIGHT STOCKER

HARRIS TEETER
04.2014 - 06.2014

FURNITURE DELIVERY PERSONNEL

KEATING FURNITURE WORLD
06.2013 - 12.2013

ASSET PROTECTION SPECIALIST

THE HOME DEPOT
02.2008 - 05.2013

Security Officer

Securitas Security Services USA
03.2007 - 02.2008

ASSOCIATES IN CRIMINAL JUSTICE -

UNIVERSITY OF PHOENIX

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